- Location
- Monterrey Nuevo León Mexico
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 14, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
The Client Advisor delivers personalized luxury service, represents Dolce&Gabbana, builds lasting client relationships and drives sales through cross-selling, clienteling and CRM. The role also supports store presentation and operations while upholding brand standards and corporate policies.
Role & Responsibilities
- Deliver an exceptional shopping experience through expert guidance and impeccable, personalized service.
- Represent the brand as an ambassador, conveying its essence and elegance in every interaction.
- Ensure each client has a memorable experience in line with Dolce&Gabbana’s standards of excellence.
- Elevate the client experience through personalized attention that reinforces the brand’s perception of luxury.
- Meet and exceed commercial targets, contributing to business growth with a proactive, results-oriented approach.
- Provide first-class customer service, demonstrating product knowledge and understanding of the brand’s DNA, and guide each sale according to Dolce&Gabbana’s service ceremony.
- Meet individual KPIs by driving cross-selling and additional sales across all available product categories; build strong, authentic, lasting client relationships; continually update and strategically use the Client Book to develop business opportunities; proactively contact clients to schedule appointments and follow up on requests; and use CRM effectively to identify, connect with and generate new opportunities.
- Maintain an impeccable appearance in line with Dolce&Gabbana’s standards.
- Actively support visual presentation and store upkeep, ensuring every area reflects elegance, cleanliness and attention to detail.
- Contribute proactively as a team member, showing respect for colleagues, accepting instructions and providing feedback to support store results and a positive work environment.
- Comply with all corporate policies and procedures relating to client service, operations and sales.
Skills
Workplace
The role is situated in Monterrey, Nuevo León, Mexico.
Explore jobs in Mexico.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Associate», «Luxury Sales Associate», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.