Dolce&Gabbana Client Advisor

About Dolce&Gabbana

Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.

Dolce&Gabbana is seeking a full-time Client Advisor for its Via Montenapoleone boutique in Milan, with a focus on Ready-to-Wear, client relationships, sales targets, and exceptional service. The role is covered by the CCNL Commercio and offers a gross annual salary of €30,000–€36,000 based on experience and seniority, plus sales commissions.

Role & Responsibilities

• Deliver a personalized, exceptional customer experience while embodying the brand’s values and service standards.
• Build and maintain relationships with local and international clients, anticipate their needs, and foster long-term loyalty.
• Provide expert knowledge of the Ready-to-Wear collection, including tailored styling advice and product guidance.
• Contribute to individual and boutique sales targets through proactive client engagement.
• Support visual merchandising activities and maintain the boutique’s presentation in line with brand standards.
• Assist with stock management, product availability, and replenishment.
• Process sales transactions accurately and professionally to ensure a seamless point-of-sale experience.
• Collaborate with the boutique team on daily operations and commercial objectives.
• Participate in store events and promotional activities to strengthen client engagement and brand visibility.

Qualifications

• Previous experience in luxury or fashion retail in a client-facing role.
• Strong passion for luxury fashion and excellence in customer service.
• Fluency in Italian and English; additional languages are a strong plus.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse international clientele.
• Goal-oriented mindset, strong commercial attitude, and ability to achieve sales targets.
• Strong knowledge of the luxury fashion industry, trends, and customer expectations.
• Attention to detail and understanding of visual merchandising principles.
• Team-oriented attitude and strong collaboration skills.
• Flexibility and availability to work schedules compatible with retail operations, including weekends and holidays.

Skills

Experience

Previous experience in luxury or fashion retail in a client-facing role.

Workplace

Compensation

The base compensation for this position ranges from EUR 30,000 to EUR 36,000 per annum.

Benefits

Sales commissions.

Culture

Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.