Dolce&Gabbana Client Advisor

About Dolce&Gabbana

Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.

Role & Responsibilities

• Deliver an exceptional shopping experience through expert advice and impeccable, personalized service.
• Represent the brand as an ambassador, conveying its essence and elegance in every interaction.
• Ensure each client has a memorable experience in line with DG's standards of excellence.
• Elevate the client experience through personalized attention that reinforces the brand's luxury positioning.
• Meet and exceed commercial objectives, driving business growth with a proactive, results-oriented approach.
• Provide first-class client service, demonstrating product knowledge and understanding of the brand's DNA, and guide each sale in accordance with DG's service ceremony.
• Meet individual KPIs by driving cross-selling and additional sales across all available product categories.
• Build strong, authentic, and lasting relationships with every client.
• Keep the Client Book consistently updated and use it strategically to develop business opportunities.
• Proactively contact clients to schedule appointments and follow up promptly on requests.
• Use CRM effectively to identify and connect with clients and generate new opportunities.
• Maintain an impeccable appearance in line with DG's standards.
• Contribute actively to visual presentation and store upkeep, ensuring every area reflects elegance, cleanliness, and attention to detail.
• Work proactively as part of the team, respect colleagues, accept instructions, and provide feedback to support store objectives and a positive working environment.
• Comply with all corporate policies and procedures relating to client service, operations, and sales.

Skills

Culture

Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.