- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Client Advisor for the Donna department at Harrods in London. In this role, the incumbent will serve as a brand ambassador, delivering elevated client experiences and maintaining exceptional store standards whilst managing customer relationships through advanced clienteling techniques and CRM systems.
Role & Responsibilities
- Tailor the client experience to elevate brand perception and deliver exceptional service to every customer
- Support sales staff performance through mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying and addressing the needs of international clientele
- Deliver outstanding customer service and cultivate long-term relationships with clients
- Maintain store standards in accordance with brand guidelines and operational requirements
- Embody and communicate the company's vision with passion through comprehensive product knowledge
- Build enduring client relationships utilising clienteling tools such as Client Books and CRM systems
- Monitor stock levels and provide support to sales team members
- Execute basic point-of-sale and cash operations as required
Qualifications
- Minimum 3 years of relevant experience in luxury retail
- Fluency in English; multilingual capabilities are highly valued
- Demonstrated expertise in client ceremony protocols
- Proven sales techniques and ability to achieve store KPIs
- Strong customer focus with exceptional presentation, interpersonal and communication skills
- Reliable team player with self-motivation and a positive professional demeanour
Skills
Experience
Minimum 3 years of demonstrated experience in luxury retail environments, with proven success in client advisory roles and customer relationship management.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.