- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €35,000/year
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 4, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce&Gabbana is hiring a Business Processes Analyst to support the analysis, implementation, maintenance and continuous improvement of Retail and POS applications, working with stakeholders and vendors across international markets. The role is based fully on-site in Milan on a permanent, full-time contract under the Tessile, Abbigliamento, Moda National Collective Labour Agreement; remuneration starts at €35,000 gross annually and depends on experience, skills and assessed autonomy.
Role & Responsibilities
- Gather, analyze and document functional requirements for Retail and Point of Sale (POS) processes, supporting the continuous evolution of business applications.
- Analyze and review application processes to align business needs, existing solutions and future process developments.
- Manage and support POS applications and Retail systems, providing second-level support to headquarters and boutique users worldwide.
- Investigate application issues and operational incidents, coordinating with internal technical teams and external vendors to ensure timely resolution and service continuity.
- Define and execute functional, regression and User Acceptance Testing (UAT), supporting release management, go-live and hypercare phases.
- Participate in Retail and POS implementation projects and international rollouts, collaborating with local and global stakeholders.
- Collaborate with cross-functional teams on integrations between POS and related systems, including ERP, CRM, payment, e-commerce and omnichannel platforms.
- Monitor external vendors and project activities to ensure delivery quality, compliance with agreed timelines and achievement of project objectives.
- Prepare and maintain functional documentation, operational procedures and training materials to support knowledge sharing and end-user adoption.
Qualifications
- Degree in Information Technology, Computer Science, Business Engineering, Economics or a related field.
- Good understanding of Retail business processes, particularly sales, returns, payments, inventory movements and Order-to-Cash flows.
- Experience gathering, analyzing and documenting functional requirements.
- Experience with POS solutions and retail environments is preferred; exposure to Fashion & Luxury, omnichannel processes, system integrations and international rollouts is a plus.
- Basic knowledge of SQL, preferably in a Microsoft SQL Server environment.
- Fluent English, written and spoken.
Skills
Experience
2–4 years in Functional Analysis, Application Management or Application Support roles, including requirements gathering and testing activities.
Education
Degree in Information Technology, Computer Science, Business Engineering, Economics or a related field.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 35,000 per annum.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Business Process Analyst», «Business Systems Analyst», «Functional Analyst», «Application Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.