- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an exceptional Assistant Store Manager to support operations at its flagship Bal Harbour Shops boutique in Miami. The candidate will ensure customer satisfaction, mentor and guide Client Advisors to drive sales performance, and maximize productivity and profitability while maintaining strict compliance with company procedures. Reporting directly to the Store Manager, this role combines operational excellence with team leadership and strategic execution of brand initiatives.
Role & Responsibilities
- Own client data and analytics for the North American market
- Identify and implement strategies to achieve and exceed business goals
- Monitor sales floor and zone coverage to drive sales and maintain customer engagement
- Supervise and monitor daily goals and tasks of Client Advisors, Cashiers, and Support Staff
- Conduct training and development programs for Client Advisors, Cashiers, and Support Staff
- Maintain comprehensive working knowledge of back-of-house operations
- Ensure all store manuals are current including Operations, Policies & Procedures, Product Knowledge, and Marketing materials
- Maintain all operational logs including alterations, transfers, repairs, consignments, and safe inventory
- Execute and ensure compliance with all Sales Audit tasks and requirements
- Identify emerging opportunities and potential risks within the store environment
- Manage implementation and execution of all company initiatives at store level
- Assist in management of sales, shrink, controllable expenses, and payroll
- Plan, implement, and provide feedback on visual merchandising strategies and execution
- Ensure strict compliance with Policies and Procedures including dress code guidelines
- Support the Store Manager in recruiting, retention, and personnel development
Qualifications
- 3+ years of luxury retail management experience
- Extensive knowledge and experience in the luxury fashion sector
- Proven ability to take ownership and demonstrate responsibility
- Team-oriented mindset with collaborative approach
- Proactive attitude and excellent communication skills
- Strong understanding of luxury retail operations and customer service standards
Skills
Experience
Minimum 3 years of luxury retail management experience, with proven expertise in leading sales teams, driving revenue growth, and managing store operations in a high-end retail environment. Demonstrated success in training and developing retail personnel within luxury fashion or lifestyle sectors.
Education
High school diploma or equivalent required; Associate degree or higher in business, retail management, or related field preferred.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Assistant Manager, Retail», «Store Operations Manager», «Retail Assistant Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.