Diptyque Store Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $27–30/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Assistant Store Manager at Diptyque in Williamsburg, New York. Lead retail operations and team development in luxury fragrance retail. $27–$30/hr.
Role & Responsibilities
- Lead by example in delivering exceptional client service and luxury experiences consistent with Diptyque's brand positioning
- Support CRM initiatives and client engagement targets to drive business results
- Analyze store performance metrics and partner with Store Manager to identify improvement opportunities
- Contribute to weekly and monthly business reviews and financial reporting
- Motivate and coach team members in the Store Manager's absence, providing hands-on leadership
- Support onboarding, training, and ongoing professional development of retail staff
- Facilitate daily briefings and communicate store goals and brand updates to the team
- Foster a culture of feedback, recognition, and continuous learning
- Oversee daily operations including opening and closing procedures, cash handling, and policy adherence
- Support inventory management, product allocation, and stock optimization
- Execute visual merchandising strategies and provide sell-through analysis
- Maintain a clean, organized, and brand-aligned store environment
- Embody Diptyque's luxury values in grooming, storytelling, and client interactions
- Ensure team members reflect the brand's service standards and luxury positioning
- Protect confidential company and client information
- Support safety protocols, emergency procedures, and maintain an inclusive workplace
Qualifications
- Minimum 3 years of retail management experience, preferably in luxury or beauty retail
- Strong understanding of retail KPIs and demonstrated business acumen
- Proven ability to lead teams effectively and deliver exceptional client experiences
- Excellent communication, organization, and time management skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Passion for fragrance, beauty, and luxury retail
- Flexibility to work evenings, weekends, and holidays as required
Skills
Experience
Minimum 3 years of retail management experience in a luxury or beauty environment, with demonstrated success in leading teams, driving sales performance, and maintaining elevated client experience standards.
Education
High school diploma or equivalent; retail management certification or luxury retail training strongly preferred.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 27 to USD 30 per hour.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Senior Sales Associate», «Sales Manager», «Client Experience Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.