- Location
- Bärengasse 10, - (View map)8001 ZurichSwitzerland
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque seeks an experienced Store Manager to lead the opening and operations of its inaugural boutique in Zurich beginning January 2027. Reporting to the Export Sales Department and collaborating with the Europe Area Manager, the successful candidate will drive business performance, oversee day-to-day store operations, implement in-store activations, and manage a newly formed team. The role demands expertise in sales optimization, brand representation, inventory management, and team leadership in a luxury perfume and lifestyle retail environment.
Role & Responsibilities
- Develop and execute sales strategies to drive revenue growth through performance analysis and tailored action plans
- Prepare daily, weekly, and monthly management reports detailing store performance metrics
- Maintain and optimize the client database; propose and implement loyalty initiatives using the CRM platform
- Serve as liaison between store operations and headquarters, facilitating seamless communication and information flow
- Coordinate in-store marketing activations with headquarters support, adapting strategies to local market dynamics and cultural nuances
- Uphold brand image standards across all customer-facing touchpoints, including customer service excellence, visual merchandising, and client loyalty initiatives
- Oversee store maintenance, merchandising alignment, stock management, and inventory processes
- Manage daily administrative functions including order tracking, delivery coordination, and supply chain oversight
- Plan and execute in-store animation programs aligned with the corporate marketing calendar and client event schedule
- Recruit, develop, and lead the store team; establish clear role definitions and competency frameworks
- Organize daily team briefings and conduct monthly performance reviews to foster skill development and engagement
- Manage staff scheduling and optimize workforce allocation according to seasonal business cycles
- Model exemplary behavior and enforce brand standards across all staff members
Qualifications
- Proven track record of successfully managing a boutique or retail store
- Previous experience managing or supporting a team with demonstrated commitment to talent development
- Artistic sensibility and ability to communicate effectively about brand collaborations and creative initiatives
- Strong analytical capabilities and proactive approach to reporting, commercial initiatives, and performance optimization
- Entrepreneurial mindset with ability to organize local events, establish community partnerships, and adapt to regional market conditions
- Excellent organizational and adaptability skills in dynamic, pilot-driven environments
- Outstanding communication abilities that build rapport with clients, team members, and senior leadership
- Strong empathy and active listening skills that ensure exceptional customer service delivery
- Professional presentation skills and confident verbal communication
- Fluency in both English and German (spoken and written) with comfort engaging international clientele
- Proficiency in Microsoft Office and comfort with digital retail tools and systems
Skills
Experience
Proven experience in boutique or retail store management, with demonstrated success leading or supporting a team. The ideal candidate brings expertise in commercial performance optimization, customer service excellence, and team development within a luxury or lifestyle retail context.
Education
No specific educational requirements are stated; however, a background in retail management, business administration, or hospitality is typically expected for this seniority level.
Workplace
This position is based in Zurich, Zurich, Switzerland.
Explore jobs in Zurich or in Switzerland.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Director», «Location Manager», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.