Diptyque Store Manager

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Lead boutique performance and the team to meet and exceed sales goals.
• Analyze store metrics and market trends to identify growth opportunities.
• Engage with clients on the sales floor and set the tone for exceptional service.
• Partner with cross-functional teams to optimize inventory, product launches, and sell-through.
• Share product knowledge and brand storytelling to inspire and educate the team.
• Implement strategies to meet KPIs and drive omnichannel success.
• Develop boutique-specific action plans with the Regional Manager.
• Monitor industry trends and competitor activity to maintain Diptyque’s position at the forefront.
• Foster a team culture of creativity, accountability, and shared success through empathetic, visionary leadership.
• Conduct monthly coaching sessions and provide timely, constructive feedback.
• Guide annual performance reviews and set development goals for each team member.
• Recruit and retain talent and build a pipeline for future growth.
• Ensure a seamless, branded onboarding experience for new hires.
• Manage scheduling and staffing to support business needs and client service.
• Partner with HR and the Regional Manager on employee relations and engagement.
• Cultivate lasting relationships with top clients and identify client development opportunities.
• Lead CRM initiatives to support personalization and storytelling.
• Organize local events and activations to drive traffic and brand awareness.
• Inspire the team to deliver memorable after-sales service and build client loyalty.
• Monitor CRM data and reporting to support strategic clienteling efforts.
• Ensure smooth boutique operations in line with Diptyque’s standards and policies.
• Monitor expenses and manage the store budget efficiently.
• Conduct regular audits and inventory counts to maintain accuracy and minimize shrinkage.
• Oversee merchandise flow and timely shipment processing.
• Maintain visual merchandising standards that reflect Diptyque’s elegant, curated, sensorial aesthetic.
• Submit payroll and scheduling reports accurately and on time.

Qualifications

• At least 5 years of retail management experience, ideally in luxury or beauty.
• A Bachelor’s degree is preferred.
• Strong business acumen and analytical skills.
• Proven ability to lead teams and deliver exceptional client experiences.
• Excellent communication, organization, and time management skills.
• Proficiency in Microsoft Office Suite.
• Passion for fragrance, beauty, and luxury retail.
• Ability to work a flexible schedule, including weekends, nights, and holidays as needed.
• Ability to stand and/or walk continuously for 6 to 8 hours per shift.
• Ability to bend, twist, squat, kneel, reach above the head, and climb step stools or ladders frequently.
• Ability to lift and carry, and push and pull, objects weighing up to 10–25 pounds.
• Frequent use of hands and fingers for grasping, fine manipulation, operating the cash register, and using computers and other technology.

Skills

Experience

At least 5 years of retail management experience, ideally in luxury or beauty.

Education

A Bachelor’s degree is preferred.

Benefits

The total compensation package may include bonus potential, competitive benefits, and other perks.

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.