Diptyque Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $85,000–90,000/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque seeks an experienced Store Manager for its Bleecker Street boutique in New York to lead team, drive sales, and elevate client experience in luxury fragrance retail.
Role & Responsibilities
- Champion boutique performance and lead the team to meet and exceed sales goals
- Analyze store metrics and market trends to identify growth opportunities and optimize inventory management
- Actively engage with clients on the sales floor, setting the tone for exceptional service and brand representation
- Partner with cross-functional teams to optimize inventory, product launches, and sell-through
- Share product knowledge and brand storytelling to inspire and educate the team
- Implement strategies to meet KPIs and drive omnichannel success across all customer touchpoints
- Collaborate with the Regional Manager to develop action plans tailored to boutique needs
- Stay ahead of industry trends and competitor activity to maintain Diptyque's market leadership
- Lead with empathy and vision, fostering a culture of creativity, accountability, and shared success
- Conduct monthly coaching sessions and provide timely, constructive feedback to team members
- Guide annual performance reviews and set clear development goals for each associate
- Recruit and retain top talent, building a strong pipeline for future growth
- Ensure a seamless and branded onboarding experience for new hires
- Manage scheduling and staffing to support business needs and optimal client service
- Partner with HR and the Regional Manager on employee relations and engagement initiatives
- Cultivate lasting relationships with top clients and identify opportunities for client development
- Lead CRM initiatives as a tool for personalization, storytelling, and strategic clienteling
- Organize local events and activations to drive traffic and build brand awareness
- Inspire the team to deliver memorable after-sales service and build enduring client loyalty
- Monitor CRM data and reporting to support strategic clienteling efforts
- Ensure the boutique operates smoothly in alignment with Diptyque's standards and policies
- Monitor expenses and manage the store budget with a focus on operational efficiency
- Conduct regular audits and inventory counts to maintain accuracy and minimize shrinkage
- Oversee merchandise flow and ensure timely processing of shipments
- Maintain visual merchandising standards that reflect Diptyque's elegant, curated, sensorial aesthetic
- Submit payroll and scheduling reports in a timely and accurate manner
Qualifications
- 5+ years of retail management experience, ideally in luxury or beauty sectors
- Proven ability to lead high-performing teams and deliver exceptional client experiences
- Strong business acumen and analytical skills
- Excellent communication, organization, and time management capabilities
- Proficiency in Microsoft Office Suite
- Passion for fragrance, beauty, and luxury retail
- Flexibility to work evenings, weekends, and holidays as required by retail operations
Skills
Experience
5+ years of retail management experience, ideally within the luxury or beauty sectors, with demonstrated success leading teams, driving sales performance, and delivering exceptional client experiences in a boutique retail environment.
Education
Bachelor's degree preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 85,000 to USD 90,000 per annum.
Benefits
Bonus potential and competitive benefits package.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Director», «Store Operations Manager», «Boutique Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.