Diptyque Store Manager

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Lead the boutique team to meet and exceed sales goals and drive overall performance.
• Analyze store metrics and market trends to identify growth opportunities.
• Engage with clients on the sales floor and model exceptional service.
• Partner with cross-functional teams to optimize inventory, product launches, and sell-through.
• Share product knowledge and brand storytelling to educate and inspire the team.
• Implement strategies to meet KPIs and drive omnichannel success.
• Develop boutique-specific action plans with the Regional Manager.
• Monitor industry trends and competitor activity.
• Foster a culture of creativity, accountability, and shared success through empathetic, visionary leadership.
• Conduct monthly coaching sessions and provide timely, constructive feedback.
• Guide annual performance reviews and set development goals for each team member.
• Recruit and retain talent, building a pipeline for future growth.
• Ensure a seamless, branded onboarding experience for new hires.
• Manage scheduling and staffing to support business needs and client service.
• Partner with HR and the Regional Manager on employee relations and engagement.
• Build lasting relationships with top clients and identify client development opportunities.
• Lead CRM initiatives to support personalization and storytelling.
• Organize local events and activations to drive traffic and brand awareness.
• Inspire the team to deliver memorable after-sales service and build client loyalty.
• Monitor CRM data and reporting to support strategic clienteling.
• Ensure smooth boutique operations in accordance with Diptyque standards and policies.
• Monitor expenses and manage the store budget efficiently.
• Conduct regular audits and inventory counts to maintain accuracy and minimize shrinkage.
• Oversee merchandise flow and timely shipment processing.
• Maintain visual merchandising standards reflecting Diptyque’s elegant, curated, and sensorial aesthetic.
• Submit payroll and scheduling reports accurately and on time.
• Stand and/or walk continuously for 6 to 8 hours per shift; frequently bend, twist, squat, kneel, reach overhead, and climb step stools or ladders.
• Lift, carry, push, and pull objects weighing up to 10–25 pounds.
• Frequently use hands and fingers for grasping, fine manipulation, operating the cash register, and using computers and other technology.
• Work in a high-standard luxury retail boutique and maintain a flexible schedule, including weekends, nights, and holidays as needed.

Qualifications

• At least 5 years of retail management experience, ideally in luxury or beauty.
• A Bachelor’s degree is preferred.
• Strong business acumen and analytical skills.
• Proven ability to lead teams and deliver exceptional client experiences.
• Excellent communication, organization, and time-management skills.
• Proficiency in Microsoft Office Suite.
• Passion for fragrance, beauty, and luxury retail.

Skills

Experience

At least 5 years of retail management experience, ideally in luxury or beauty.

Education

A Bachelor’s degree is preferred.

Benefits

The total compensation package may include bonus potential, competitive benefits, and other perks.

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.