Diptyque Store Manager

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Oversee the store’s commercial activity.
• Grow revenue through performance analysis and commercial action plans.
• Prepare daily, weekly and monthly reports for Retail management.
• Maintain accurate client records and propose loyalty initiatives using the CRM tool.
• Relay information to Retail management and head office teams.
• Manage the store and uphold the brand image.
• Ensure the Maison’s image is respected and set an example in customer service, client experience, visual merchandising, sales ceremony and client loyalty.
• Maintain the boutique and monitor merchandising.
• Oversee stock management.
• Handle daily administrative management and follow up on orders, deliveries and supplies.
• Support the definition of team roles and desired candidate profiles.
• Lead and unite the new team to encourage collaboration and enthusiasm; prepare and organize daily team briefings, set motivating and challenging individual action plans, and support skills development through monthly check-ins, training, role definition and task allocation.
• Manage schedules and optimize staffing in line with commercial cycles.
• Promote exemplary conduct and respect for the brand image.

Qualifications

• Demonstrated experience overseeing a boutique.
• Previous experience managing a team or supporting team management; enjoys sharing expertise and best practices and developing team members’ skills.
• Curiosity and an interest in art to communicate about brand collaborations.
• Analytical mindset and a proactive approach to proposing reports and new commercial initiatives to maximize store results.
• Strong organizational and adaptability skills to thrive in a changing environment, test pilot initiatives and report results to Diptyque head office.
• Excellent interpersonal skills to build strong relationships with clients, the team and head office.
• Strong empathy and active listening to ensure excellent customer service.
• Excellent personal presentation and oral communication.
• Very good spoken and written English and French, and confidence serving an international clientele.
• Proficiency in Pack Office and ease with the digital tools used in the boutique.

Skills

Experience

Confirmed experience overseeing a boutique; prior experience managing or supporting the management of a team.

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.