Diptyque Stock Supervisor

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Diptyque seeks a Stock Supervisor in New York to oversee inventory, stockroom and receiving operations, shipping, omnichannel services, and store support, while serving as a key holder and assisting the sales floor as needed. The role is full-time.

Role & Responsibilities

• Inspire and motivate the team by leading by example.
• Process all shipping and receiving functions that affect store inventory accurately and efficiently.
• Keep the stockroom and receiving area orderly and neat, and maintain the store generally.
• Process inbound freight, vendor returns, transfers, and damaged merchandise accurately in accordance with company policies and procedures.
• Support compliance with receiving policies and standards, including requirements for safeguarding company funds and property, personnel practices, security, and record-keeping.
• Communicate with the corporate operations team.
• Maintain strong product knowledge and represent Diptyque in the store, articulating the season’s new and key ranges.
• Proactively use the training tools provided by Store Operations.
• Complete opening and closing checklists.
• Maintain full knowledge of cash-desk procedures and processes.
• Remain aware of store security, health, and safety issues and requirements.
• As a key holder, respond to emergency calls and handle them appropriately.
• In the absence of the Store Management team, manage emergency situations involving the store and team members.
• Maintain attention to boutique cleanliness and detail.
• Work with management to address store maintenance promptly.
• Control inventory, including delivery processing, adjustments, replenishment, and transfers.
• Process outbound deliveries accurately and efficiently, including client orders, store-to-store transfers, and vendor returns.
• Complete quarterly OPS checklists and share action plans and results with the Store Manager or Assistant Store Manager.
• Maintain a clean and organized stockroom.
• Execute cycle counts.
• Prepare for and execute the twice-yearly inventory count, and take responsibility for its shrink result.
• Accurately and promptly execute omnichannel services, including e-reservation, click and collect, messenger, and engraving services.
• Assist with floor moves, merchandising, display maintenance, and housekeeping.
• Assist with price changes in the boutique.
• Resolve problems and make informed decisions affecting service and productivity in the receiving area.
• Comply with company policies and procedures.
• Participate in store meetings and training seminars as needed.
• Perform other tasks assigned by a manager.

Qualifications

• At least 1 year of experience in the luxury retail industry; management experience preferred.
• Previous retail stock, shipping, or receiving experience.
• Ability to lift up to 50 lbs.
• Team-oriented, with the ability to lead projects and tasks.
• Assertive, dynamic, and positive, with a can-do attitude.
• Maintain a professional appearance that reflects the company and store.
• Ability to handle receiving operations and manage stock levels effectively, including proper merchandise handling.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to process information and merchandise through a computer system.
• Ability to adjust priorities and manage time effectively in a fast-paced environment.
• Ability to operate equipment required for the role, including phone systems, inventory-control computer systems, and other office equipment.
• Availability to work varied hours and days, including nights, weekends, and holidays as needed.
• Physical ability to stand for extended periods, move and handle merchandise and fixture boxes throughout the store, perform heavy lifting, and carry out the role’s responsibilities.

Skills

Experience

At least 1 year in the luxury retail industry; previous retail stock, shipping, or receiving experience. Management experience preferred.

Workplace

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.