Diptyque Seasonal Brand Ambassador

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Represent Diptyque with professionalism and sophistication, consistently embodying the brand's elegant image and core values
• Provide personalized consultations and immersive brand experiences to customers through active engagement and attentive service
• Educate customers on Diptyque's comprehensive product range, ingredient sourcing, heritage narrative, and distinctive selling propositions
• Achieve individual and team sales targets through proactive customer interaction, strategic upselling, and cross-selling techniques
• Maintain premium visual merchandising standards, ensuring all products are displayed attractively and in strict accordance with brand guidelines
• Manage inventory operations, including receiving shipments, stocking merchandise, and organizing products for optimal presentation
• Process sales transactions with accuracy and efficiency using point-of-sale (POS) systems
• Gather customer feedback and market insights, communicating findings effectively to management for continuous improvement
• Participate actively in special events, promotional campaigns, and training sessions as required
• Build and cultivate strong customer relationships to foster brand loyalty and encourage repeat patronage

Qualifications

• Proven experience in luxury retail, sales, or customer service environments, preferably within beauty, fragrance, or home goods sectors
• Exceptional interpersonal and communication skills with a demonstrated ability to connect authentically with diverse clientele
• Genuine passion for luxury products and deep understanding of the Diptyque brand aesthetic and positioning
• Strong sales acumen and results-oriented mindset
• Excellent presentation and grooming standards that reflect the luxury nature of the brand
• Ability to work flexible hours, including weekends, evenings, and holidays as retail operations demand
• High school diploma or equivalent; college degree preferred

Skills

Experience

Proven track record in luxury retail, sales, or customer service environments, preferably in the beauty, fragrance, or home goods sectors. Experience in brand-focused retail environments and customer relationship building is highly valued.

Education

High school diploma or equivalent required; college degree preferred.

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.