Diptyque Sales Supervisor

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Contribute actively to store sales and support the Store Manager and/or Assistant Store Manager with the store’s operational and sales performance; assume accountability for all store areas in their absence.
• Represent Diptyque as a brand ambassador, delivering excellent service and high client satisfaction while upholding the brand’s luxury positioning.
• Deliver store KPIs focused on sales, AVT, IPT, conversion and CRM.
• Inspire and motivate the team by leading by example.
• Communicate commercial understanding of the store and make fact-based recommendations with the Store Manager to improve business performance and the client experience.
• Embody Diptyque values through grooming, language, storytelling and behaviour to deliver a client experience aligned with the brand’s signature.
• Welcome clients and supervise sales to ensure client satisfaction and maintain the brand’s qualitative standards.
• Contribute actively to Client Experience training for all team members and help achieve Client Experience evaluation targets.
• Act as a point of reference for clients and colleagues when store management is absent, and deal directly and effectively with VIP clients.
• Stay informed about key competitors and industry trends.
• Drive development of the client database and achieve CRM KPI targets by leading by example.
• Demonstrate strong product knowledge, represent the brand in store and explain new and key seasonal ranges.
• Use the training tools provided proactively.
• Manage opening and closing checklists.
• Ensure compliance with cash-handling guidelines, including bank transactions and petty cash, and maintain full knowledge of cash-desk procedures and processes.
• Remain aware of store security, health and safety issues and requirements.
• As a key holder, respond to emergency calls and manage store and team-member emergencies when store management is absent.
• Adhere to visual merchandising guidelines.
• Assist with product launches as required under the Marketing Plan and HQ instructions, including sampling campaigns, in-store displays, layouts and window schemes, to support successful sell-through.
• Maintain boutique cleanliness and attention to detail, and work with management to address maintenance promptly.
• Complete general administrative duties, attend meetings and calls when store management is absent, and master POS systems.
• Support loss prevention across risk management, physical security, store cash controls and inventory management.
• Work with store management to maintain sufficient stock levels, monitor inventory and conduct scheduled stocktakes as required.
• Manage inventory activities including delivery processing, replenishment and gift wrapping, and keep the stockroom clean and organized.

Qualifications

• Passion for fragrance, beauty and luxury retail, with previous experience in one or more of these areas.
• Assertive, dynamic and consistently positive, with a strong can-do attitude.
• Strong team-player mentality.
• Sales-focused, with a proven track record of sales achievement.
• Understanding of retail KPIs.
• Expert client-service skills and confidence interacting with the general public.
• Self-motivated, focused and proactive.
• Strong communication skills.
• Maintain expert grooming and an appearance that reflects the company and store.

Skills

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.