Diptyque Sales Supervisor

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Deliver store KPIs focused on sales, AVT, IPT, conversion, and CRM.
• Inspire and motivate the team by leading by example.
• Work with the Store Manager to communicate commercial understanding of store performance and make fact-based recommendations to improve the business.
• Represent Diptyque’s values through grooming, language, storytelling, and behavior, delivering a distinctive client experience aligned with the brand’s signature.
• Ensure a warm client welcome, supervise sales, maintain client satisfaction, and uphold the brand’s qualitative standards.
• Contribute to Client Experience training for team members and help achieve Client Experience evaluation targets.
• Act as a point of reference for clients and colleagues in the absence of the Store Manager or Assistant Store Manager.
• Manage interactions with VIP clients directly and effectively.
• Stay informed about key competitors and industry trends.
• Drive the development of the client database and achieve CRM KPIs by leading by example.
• Maintain strong product knowledge, represent the brand in store, and articulate new and key seasonal ranges.
• Proactively use the training tools provided.
• Complete opening and closing checklists.
• Ensure cash-handling guidelines are followed, including bank transactions and petty cash, and maintain full knowledge of cash-desk procedures and processes.
• Remain aware of store security, health, and safety requirements.
• As a key holder, respond to emergency calls and manage store or team-member emergencies in the absence of the Store Management team.
• Adhere to visual merchandising guidelines.
• Assist with product launches as required, following the Marketing Plan and HQ instructions, including sampling campaigns, in-store displays, layouts, and window schemes, to support successful sell-out.
• Maintain boutique cleanliness and attention to detail.
• Work with Management to coordinate timely store maintenance.
• Complete general administrative duties and attend meetings and calls in the Store Management team’s absence.
• Master POS systems.
• Support loss-prevention actions across risk management, physical security, store cash controls, and inventory management.
• Work with the Store Management team to maintain and monitor sufficient stock levels and conduct scheduled stocktakes as required.
• Manage inventory control, including delivery processing, replenishment, and gift wrapping.
• Maintain a clean and organized stockroom.

Qualifications

• Passion for fragrance, beauty, and luxury retail, with previous experience in one or more of these areas.
• Assertive, dynamic, consistently positive, and strongly oriented toward getting things done.
• Strong team-player mentality.
• Sales-focused, with a proven record of sales achievement.
• Understanding of retail KPIs.
• Expert client-service skills and confidence interacting with the general public.
• Self-motivated, focused, and proactive.
• Strong communication skills.
• Consistently polished grooming and an appearance that reflects the company and store.

Skills

Benefits

The total compensation package may include bonus potential, competitive benefits, and other perks.

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.