Diptyque Sales Performance & Assortment Manager

Role & Responsibilities

• Monitor and drive retail and wholesale sales performance indicators versus budget, recommending corrective action plans as needed
• Analyze and consolidate commercial performance by region, market, channel, customer, category, and product with focus on Like-for-Like growth and business development opportunities
• Define and track retail KPIs at market and store level to optimize sales, store productivity, conversion rates, and customer retention
• Develop and enhance performance dashboards and reporting tools in partnership with the Data team to provide actionable insights to operational teams and leadership
• Identify revenue and market share growth opportunities by channel and geography
• Support implementation of action plans for underperforming stores including optimization, restructuring, and closure decisions
• Identify sales process inefficiencies and partner closely with Sales Operations to enhance operational procedures and promote best practices
• Collaborate with Sales, Marketing, Finance, IT, and Supply Chain teams to ensure alignment between commercial objectives and operational execution
• Foster a data-driven culture and contribute to the company's data transformation initiatives
• Define assortment strategy in alignment with brand strategy, customer needs, and commercial priorities
• Develop assortment frameworks and recommendations by store format, channel, geography, and seasonality to optimize product mix, category performance, and customer experience
• Partner with internal Retail and Key Account stakeholders to adapt, validate, and deploy assortments while maintaining local relevance and brand consistency
• Analyze and monitor assortment performance by channel, market, format, category, and SKU to identify optimization, rationalization, and expansion opportunities
• Support assortment reviews to enhance productivity, product rotation, and stock efficiency
• Optimize new product launch performance and maximize sell-out, adoption, and ROI
• Collaborate closely with Supply Chain and Demand Planning to improve product availability, reduce out-of-stock situations, and strengthen forecast reliability
• Collect and integrate qualitative feedback from internal teams including local sales, Brand, Visual Merchandising, and Supply Chain to continuously improve assortment relevance and effectiveness
• Partner with Visual Merchandising teams to ensure alignment between assortment strategy, space allocation, and in-store execution
• Guarantee assortment consistency across retail, wholesale, and e-commerce distribution channels
• Develop and maintain assortment performance tools, dashboards, and reporting systems to support data-driven decision-making
• Benchmark market trends, competitor assortments, and consumer purchasing behaviors to identify opportunities and inform future recommendations

Qualifications

• Bachelor's degree (or equivalent) in Commerce, Management, Marketing, Engineering, or related field
• Minimum 8 years of professional experience in retail, merchandising, category management, or distribution, ideally in an international luxury or premium environment
• Strong expertise in assortment management and merchandising with solid understanding of retail, wholesale, and omnichannel business models
• Demonstrated field experience in retail operations
• Proven capability to drive strategic and operational projects by translating business objectives and market insights into concrete commercial and assortment action plans
• Strong analytical and problem-solving skills with ability to transform complex data into clear recommendations and business actions
• Advanced proficiency with Excel and performance management and data visualization tools such as Power BI, Tableau, or equivalent
• Strong results orientation, developed business acumen, and focus on commercial performance, operational excellence, and continuous improvement
• Excellent relationship and communication skills
• Ability to influence stakeholders and collaborate effectively in multicultural and cross-functional organizations
• Strong collaborative capacity to align teams and manage multiple priorities in a fast-paced environment
• Fluent in English (written and spoken)

Skills

Experience

Minimum 8 years of professional experience in retail, merchandising, category management, or distribution within an international luxury or premium environment. Demonstrated expertise in assortment management and merchandising across retail, wholesale, and omnichannel models, with field-based retail experience highly valued.

Education

Bachelor's degree (Bac+5 or equivalent) in Commerce, Management, Marketing, Engineering, or related discipline.

Workplace

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.