- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque seeks a Sales Assistant for its Liberty department store counter in London. The role combines active sales delivery with brand representation, requiring achievement of KPIs across sales, average transaction value, units per transaction, conversion rate, and CRM metrics. The successful candidate will maintain impeccable customer service, sustain comprehensive product knowledge, support visual merchandising and seasonal campaigns, and collaborate with the team on in-store and off-site events.
Role & Responsibilities
- Deliver agreed sales KPIs focused on sales volume, average transaction value, units per transaction, conversion rate, and CRM engagement
- Develop daily and weekly understanding of KPI and business objectives
- Approach and assist every customer to achieve sales targets while maintaining impeccable service standards
- Maintain and develop strong relationships with customers through expert customer service delivery
- Ensure comprehensive product knowledge of Diptyque fragrances, skincare, and decorative objects
- Support implementation and maintenance of visual merchandising, seasonal campaigns, and gift wrapping
- Maintain the counter and back-of-house areas to a high standard
- Record and monitor all sales, customer contacts, and requirements
- Attend key training sessions and stay current with product launches and promotions
- Support Counter Manager with additional duties as required
- Collaborate with team on in-store and off-site events
- Adhere to host store cash handling guidelines and company dress code and grooming standards
Qualifications
- Passion for fragrance, beauty, or luxury retail with proven experience in one of these sectors
- Proven sales record with demonstrated ability to meet and exceed targets
- Expertly honed customer service skills with confidence in public-facing interactions
- Strong verbal and written communication abilities
- Self-motivated, focused, and capable of using own initiative
- Assertive, dynamic personality with a positive, can-do attitude
- Impeccable personal grooming and appearance aligned with luxury brand standards
- Availability for full-time employment with flexible working hours including Saturdays and occasional Sundays
Skills
Experience
Previous experience in fragrance, beauty, or luxury retail sectors with a proven sales record is essential.
Education
No formal educational qualifications specified.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Associate», «Brand Ambassador», «Client Advisor», «Fragrance Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.