Diptyque Sales Advisor

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Welcome, advise and build loyalty among clients.
• Model excellence in customer service, client experience and customer loyalty.
• Present Diptyque’s universe and products through a distinctive sales ceremony and brand storytelling.
• Develop and share product knowledge, including design, materials and care, to provide relevant recommendations.
• Contribute to boutique performance by developing sales and achieving targets through various business levers.
• Participate in daily, weekly and monthly reporting.
• Maintain the client database accurately and propose loyalty initiatives using the CRM tool.
• Relay information to retail management and head office teams.
• Uphold the brand image by contributing to the proper upkeep of the boutique.
• Act as a role model in visual merchandising.
• Carry out tasks essential to the smooth running of the boutique, including stock management, replenishment, stockroom organization and delivery handling.
• Manage stock in accordance with procedures and prepare inventory processes.

Qualifications

• First confirmed experience as a Sales Advisor in the perfume and cosmetics, beauty or luxury sector.
• Fluent German and English, written and spoken, with excellent communication skills.
• Curiosity and sensitivity to art, with the ability to communicate about brand collaborations.
• Strong organizational and adaptability skills to thrive in a constantly evolving environment.
• Proficiency in Microsoft Office, including Outlook for clienteling actions and Excel for reporting, and comfort using digital tools in-store.
• Excellent interpersonal skills to build strong relationships with clients, the team and headquarters.
• Strong empathy and active listening skills to ensure outstanding customer service.
• Excellent presentation.

Skills

Experience

First confirmed experience as a Sales Advisor in the perfume and cosmetics, beauty or luxury sector.

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.