- Location
- 101 Yorkville Avenue, Unit 107 (View map)Toronto, ON M5R1C1Canada
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque, a Paris-founded creator of evocative perfumes, scented skincare, and luxury decorative objects, seeks a Brand Ambassador to cultivate client relationships through exceptional product expertise and personalized engagement. The successful candidate will drive sales across omnichannel platforms, acquire and retain a loyal clientele, and champion operational excellence while delivering the sophisticated service experience that defines the brand.
Role & Responsibilities
- Greet and welcome clients throughout the store, connecting with them in a genuine and meaningful manner
- Provide expert product advice and styling guidance that anticipates client needs
- Drive sales through omnichannel selling and out-of-home base strategies, utilizing all store technology and digital tools
- Educate clients on merchandise, events, promotions, policies, and services
- Recommend products based on expert knowledge and individual client preferences
- Handle returns gracefully and offer alternatives aligned with client requirements
- Cultivate the client relationship through personalized connection and proactive digital outreach
- Acquire new clients and expand spend of existing clients through strategic relationship-building
- Demonstrate self-motivation and initiative in expanding individual productivity and business growth
- Assist with operational tasks including maintaining the selling floor, visual merchandising, and health and safety protocols
- Implement company policies and procedures and complete daily opening and closing checklists
- Collaborate with team members to deliver exceptional client experiences and maintain a positive work environment
Qualifications
- Minimum 3 years of sales experience in the luxury retail industry, with beauty experience preferred
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable sales results
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Industry awareness and strong business acumen within the beauty and fragrance sector
- Excellent verbal and written communication skills with strong organizational abilities
- Genuine passion for the beauty and fragrance industry
- Flexibility to work a retail schedule including evenings, weekends, and holidays
Skills
Experience
Minimum 3 years of sales experience in the luxury retail industry, with demonstrated success in acquiring clients, driving sales, and delivering exceptional customer service. Beauty retail or fragrance industry experience is advantageous.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Bonus potential and competitive benefits package included in total compensation offer.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Client Relations Specialist», «Retail Ambassador», «Customer Experience Associate», «Fragrance & Beauty Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.