- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque, the renowned perfumery and luxury home fragrance maison established in Paris in 1961, seeks a Sales Assistant for its Harrods boutique in London. The role combines customer-facing sales excellence with visual merchandising support, requiring the incumbent to drive agreed KPIs across sales, average transaction value, units per transaction, conversion, and CRM engagement. The successful candidate will maintain impeccable product knowledge, deliver consistent luxury retail service, and support in-store events and seasonal campaigns whilst adhering to company grooming and dress code standards.
Role & Responsibilities
- Deliver agreed sales KPIs including sales, ATV, UPT, conversion and CRM metrics
- Approach and assist every customer to achieve sales targets while maintaining strong customer relationships
- Maintain and develop strong relationships with customers and deliver impeccable service at all times
- Keep up to date with product knowledge, key trends, promotions and new launches
- Support implementation and maintenance of visual animations in-store, windows, seasonal campaigns and gift wrapping
- Record and monitor sales contacts, customer requirements and interactions
- Maintain back-of-house areas and ensure counter cleanliness and organisation
- Assist Counter Manager with additional duties as required
- Support in-store and off-site events as required
- Follow all host store cash handling guidelines and company policies
- Work across other London Diptyque locations as needed
- Maintain company dress code and grooming standards at all times
Qualifications
- Passion for fragrance, beauty and luxury retail
- Proven sales record and sales-focused mindset
- Strong people and performance management skills
- Expertly honed customer service skills and confident interaction with the public
- Excellent verbal and written communication skills
- Self-motivated, focused and able to use own initiative
- Assertive, dynamic personality with a positive, can-do attitude
- Expert grooming and appearance reflecting company standards
Skills
Experience
Previous experience in fragrance, beauty or luxury retail with a demonstrated sales track record.
Education
No formal education requirements specified.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Assistant», «Retail Associate», «Client Advisor», «Fragrance Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.