- Employment
- Full-Time
- Seniority
- Manager
- Department
- Finance, Accounting & Revenue Management
- Posted
- Oct 20, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque is seeking a Sales Administration Manager for its Commercial Department in Italy, reporting to the Italy Head of Sales and managing orders from entry through delivery across Retail and Wholesale. The role coordinates sales administration, stock allocation, regulatory compliance, invoicing, reporting and payment follow-up.
Role & Responsibilities
- Manage export orders end to end, from order entry through delivery and invoicing.
- Oversee day-to-day operations to accelerate sell-out and support sell-in processes and listings for new product launches.
- Develop and maintain a communication calendar, including product launches, across distribution channels.
- Enter orders accurately, send order confirmations to clients, and manage order-preparation requests.
- Support key account management through master data maintenance and updated price lists.
- Coordinate with clients, warehouses, and transport providers to ensure smooth order fulfilment and deliveries.
- Manage claims and disputes in coordination with local teams and headquarters.
- Handle invoicing and provide regular reporting to the sales department and clients.
- Provide sales performance reports and forecasts to management and relevant stakeholders.
- Monitor stock levels, product allocations, and batch freshness; support commercial planning, forecasts, and business reporting using available systems.
- Monitor regulatory compliance and sanitary registrations for perfumes and cosmetics; coordinate requirements with Marketing and suppliers and anticipate registrations for new products.
- Ensure process rigor, traceability, and alignment with internal controls and brand standards.
- Manage debt collection, send payment reminders before due dates, follow up on overdue payments, and reconcile accounts with the accounting department.
Qualifications
- Background in business and/or administration.
- At least 3 years of experience in Sales Administration within a commercial and international environment, ideally in the luxury industry.
- Analytical skills and results orientation.
- Strong team spirit and excellent interpersonal skills.
- Organized, responsive, autonomous, and adaptable.
- Experience working with ERP systems and proficiency in Microsoft Office Suite.
- Fluent in Italian and English.
Skills
Experience
At least 3 years of experience in Sales Administration within a commercial and international environment, ideally in the luxury industry.
Education
Background in business and/or administration.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Operations Manager», «Commercial Administration Manager», «Sales Support Manager», «Order Management Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.