Diptyque Retail Team Supervisor

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

The Sales Supervisor contributes to sales and supports store operations, client experience, team leadership and inventory control, assuming responsibility for the store when management is absent. The role is full-time at Diptyque’s Bleecker location in New York.

Role & Responsibilities

• Contribute actively to sales and support the Store Manager and/or Assistant Store Manager with the store’s operational and sales performance.
• Assume accountability for all areas of the store in the absence of the Store Manager and/or Assistant Store Manager, serving as the point of reference for clients and colleagues.
• Deliver agreed store KPIs focused on sales, AVT, IPT, conversion and CRM.
• Lead by example to inspire and motivate the team.
• Communicate commercial understanding of store performance and make fact-based recommendations with the Store Manager to improve the client experience and business results.
• Represent Diptyque’s values through grooming, language, storytelling and behaviour, delivering a client experience aligned with the brand signature.
• Welcome clients and supervise sales to ensure client satisfaction and maintain required qualitative standards.
• Contribute actively to Client Experience training for team members and help achieve Client Experience evaluation targets.
• Manage VIP client interactions directly and effectively.
• Stay informed about key competitors and industry trends.
• Drive the development of the client database and achieve CRM KPI targets by leading by example.
• Demonstrate strong product knowledge, represent the brand in store and articulate new and key seasonal ranges.
• Use the training tools provided proactively.
• Manage opening and closing checklists.
• Ensure compliance with cash-handling guidelines, including bank transactions and petty cash, and maintain full knowledge of cash desk procedures and processes.
• Remain aware of store security, health and safety issues and requirements; as a key holder, respond to emergency calls and, in the absence of Store Management, manage store and team-member emergency situations.
• Adhere to visual merchandising guidelines.
• Assist with product launches as required by the Marketing Plan and HQ instructions, including sampling campaigns, in-store displays, layouts and window schemes, supporting successful sell-out.
• Maintain boutique cleanliness and attention to detail; work with Management to arrange timely store maintenance.
• Complete general administrative duties, attend meetings and calls in the Store Management team’s absence, and master POS systems.
• Support loss-prevention actions across risk management, physical security, store cash controls and inventory management.
• Work with Store Management to monitor stock levels and ensure adequate inventory, conducting scheduled stocktakes as required.
• Control inventory, including delivery processing, replenishment and gift wrapping, and maintain an organized stockroom.

Qualifications

• Passion for fragrance, beauty and luxury retail, with previous experience in one or more of these areas.
• Assertive, dynamic and consistently positive, with a strong can-do attitude.
• Strong team-player mentality.
• Sales-focused, with a proven track record of sales achievement.
• Understanding of retail KPIs.
• Expert client-service skills and confidence interacting with the general public.
• Self-motivated, focused and proactive.
• Strong communication skills.
• Expertly groomed at all times, with an appearance that reflects the company and store.

Skills

Experience

Previous experience in fragrance, beauty and/or luxury retail.

Workplace

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.