Diptyque Retail Associate

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Deliver exemplary customer service and loyalty cultivation aligned with the Maison's exacting standards
• Present the brand universe and product portfolio through distinctive sales ceremonies and Diptyque storytelling
• Develop and communicate comprehensive product knowledge—including design, materials, and maintenance—to inform personalized recommendations
• Drive boutique performance through revenue generation and achievement of sales objectives across multiple activity channels
• Participate in daily, weekly, and monthly reporting and performance reviews
• Maintain and develop the client database through CRM tools, implementing targeted retention initiatives
• Serve as a liaison between retail operations and head office teams
• Maintain impeccable visual merchandising standards and ensure the boutique reflects the Maison's brand image
• Execute stock management, replenishment, and storage optimization in accordance with procedures
• Coordinate inventory preparation and management activities

Qualifications

• Prior experience as a sales advisor within a demanding, client-centric luxury environment
• Fluent French and English proficiency, both written and oral, with excellent communication skills
• Demonstrated curiosity and sensitivity to art and design, enabling effective communication around brand collaborations
• Strong organizational and adaptive capacity in a constantly evolving retail environment
• Proficiency with Microsoft Office Suite (Outlook for client engagement, Excel for reporting) and comfort with boutique digital tools
• Excellent interpersonal skills and ability to build strong relationships with clients, team members, and head office
• High degree of empathy, active listening competencies, and commitment to customer service excellence
• Polished personal presentation

Skills

Experience

Prior experience as a sales advisor within a demanding, client-centric luxury environment is required.

Education

No specific educational requirement stated; however, fluent bilingual proficiency in French and English is essential.

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.