- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque seeks a six-month intern to support the Client Care department in activity management, reporting, and performance analysis across the European region. The role encompasses daily data monitoring to ensure service-level achievement, design and maintenance of comprehensive reporting matrices covering activity, KPIs, customer satisfaction and voice-of-customer metrics, and identification of performance improvement opportunities. The intern will contribute to the delivery of board-level reporting and support workforce planning initiatives across multiple customer-contact channels.
Role & Responsibilities
- Monitor and analyse daily client care service data to ensure attainment of service-level agreements across Europe
- Design, develop, and maintain reporting matrices covering activity metrics, KPIs, SLAs, and individual advisor performance tracking
- Construct and update voice-of-customer reporting, including irritant and CSAT (customer satisfaction) analysis across European markets
- Analyse contact rates, return rates by country and product, and complaint ratios to identify service improvement opportunities
- Prepare and update monthly activity reporting for board and executive leadership, incorporating performance analytics and financial indicators
- Establish automated reporting on shared operational metrics including delivery quality, order preparation quality, return rates, and refund reasons
- Support European team workforce planning to maintain service levels across all customer contact channels
- Analyse financial indicators and individual/collective productivity metrics to inform management recommendations
- Identify performance deviations and provide data-driven insights for continuous service-level improvement
- Collaborate with logistics, e-commerce, and marketing teams to integrate cross-functional performance data
Qualifications
- Advanced proficiency in Excel
- Data analysis and data science fundamentals
- Experience with customer relationship management tools (Zendesk, Salesforce, or equivalent)
- Familiarity with Microsoft Office suite
- Strong analytical mindset with aptitude for quantitative interpretation and data presentation
- Fluent English (written and spoken)
- Background in luxury industry (cosmetics, beauty, skincare, fragrance) or digital customer experience preferred
Skills
Experience
First or early-stage professional experience in luxury goods, beauty, fragrance, or digital customer relationship management is preferred but not required.
Education
Bachelor's degree (Bac+4 or Bac+5) in business, engineering, or equivalent university qualification with specialisation in data analysis or quantitative methods.
Workplace
The role is situated in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Analyst Intern», «Customer Care Analytics Apprentice», «Reporting Assistant - Customer Experience», «Client Insights Intern», «Customer Care Operations Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.