- Location
- 101 Yorkville Avenue, Unit 107 (View map)Toronto, ON M5R1C1Canada
- Employment
- Seasonal
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque seeks a Seasonal Brand Ambassador to represent its luxury fragrance, skincare, and home goods portfolio in the Toronto market. The successful candidate will engage discerning customers with personalized consultations, communicate the brand's rich heritage and product narratives, and drive sales through exceptional service and strategic upselling. This role requires the embodiment of Diptyque's aesthetic values and consistent delivery of an immersive brand experience across in-store touchpoints.
Role & Responsibilities
- Embody the Diptyque brand with professionalism and sophistication, consistently reflecting its elegant image and core values
- Provide personalized consultations and immersive brand experiences, actively engaging customers across the product portfolio
- Educate customers on Diptyque's fragrance, skincare, and home goods, articulating ingredient sourcing, brand heritage, and unique selling propositions
- Achieve individual and team sales targets through proactive customer interaction and strategic upselling and cross-selling
- Maintain visual merchandising standards at the highest caliber, ensuring product displays align with brand guidelines and aesthetic standards
- Execute inventory management tasks, including receiving, stocking, organizing, and rotating merchandise
- Process sales transactions accurately and efficiently using point-of-sale systems
- Gather and communicate customer feedback and market insights to management
- Participate in seasonal events, promotional campaigns, and brand training sessions
- Foster and sustain strong customer relationships to drive brand loyalty and repeat engagement
Qualifications
- Demonstrated experience in luxury retail, sales, or customer service environments, with preference for beauty, fragrance, or home goods sectors
- Exceptional interpersonal and communication skills with a natural ability to engage diverse clientele at all levels
- Genuine passion for luxury products and a refined understanding of the Diptyque brand aesthetic and values
- Strong sales acumen coupled with a results-oriented and customer-centric mindset
- Willingness and ability to work flexible hours, including weekends, evenings, and holiday periods as required by seasonal retail operations
- Impeccable presentation and grooming standards reflecting the luxury positioning of the brand
- High school diploma or equivalent (college degree preferred)
- Physical capability to stand for extended periods and safely lift up to 20 pounds
Skills
Experience
Proven background in luxury retail, sales, or customer service settings, ideally with exposure to prestige beauty, fragrance, or home goods categories. Experience in brand representation and customer engagement within an upscale retail environment is strongly preferred.
Education
High school diploma or equivalent; college degree preferred.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Seasonal Brand Ambassador», «Fragrance Brand Specialist», «Sales Associate, Luxury Retail», «Client Engagement Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.