Diptyque IT Manager

Role & Responsibilities

• Serve as the primary local IT contact for Japan, providing Level 0/1 user support and coordinating escalations with global support teams
• Ensure smooth operation and maintenance of local IT infrastructure, including networks, workstations, office systems, and telephony
• Manage relationships and performance of external IT service providers and vendors
• Oversee procurement, deployment, and lifecycle management of IT equipment
• Facilitate effective communication between business users and local/global IT teams
• Drive user satisfaction through responsive support and continuous improvement initiatives
• Manage local IT budgets and optimize resource allocation
• Lead local deployment of global IT initiatives and technology solutions
• Coordinate local IT projects from planning through implementation, gathering business requirements and translating them into actionable plans
• Monitor project progress, identify risks, and implement mitigation strategies
• Act as primary point of contact for project stakeholders and provide regular status updates
• Maintain comprehensive project documentation, reports, and implementation records
• Partner with regional and global teams to ensure successful project execution
• Work closely with the Finance Director, local leadership team, and Global CIO
• Monitor and improve performance, reliability, and security of IT systems and networks
• Ensure compliance with company policies related to information security, data privacy, and acceptable use of technology
• Manage IT vendor selection, contract negotiations, and service reviews
• Develop and maintain IT procedures, standards, and best practices
• Contribute to the long-term IT roadmap supporting business growth and operational excellence

Qualifications

• Proven experience in IT Manager, Senior IT Specialist, IT Infrastructure, or similar role
• Strong understanding of IT infrastructure, systems administration, networking, and end-user support
• Experience managing external vendors and service providers
• Demonstrated project management experience with successful delivery of business-critical IT projects
• Strong analytical and problem-solving skills with a practical, solution-oriented mindset
• Ability to manage multiple priorities in a fast-paced environment
• Excellent organizational, communication, and stakeholder management skills
• Experience working with regional or global stakeholders in a multinational environment
• Fluent English communication skills, both written and spoken
• Ability to lead meetings, conduct presentations, and manage stakeholders in English
• Native or business-level Japanese proficiency

Skills

Experience

Proven experience in an IT Manager, Senior IT Specialist, or IT Infrastructure role. Demonstrated expertise in managing external IT vendors and service providers. Successful track record delivering business-critical IT projects. Experience working directly with regional or global stakeholders in a multinational environment.

Workplace

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.