Diptyque Customer Experience Specialist

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and core values
• Provide personalized consultations and create immersive brand experiences through active customer engagement
• Educate customers on Diptyque's product range, ingredients, brand history, and unique selling propositions
• Achieve individual and team sales targets through proactive customer interaction and strategic upselling/cross-selling
• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and in accordance with brand guidelines
• Assist with inventory management, including receiving, stocking, and organizing products
• Process sales transactions accurately and efficiently using point-of-sale systems
• Gather customer feedback and market insights, communicating findings to management
• Participate in special events, promotions, and brand training sessions as scheduled
• Build and maintain strong customer relationships to foster brand loyalty and repeat patronage

Qualifications

• Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods
• Exceptional interpersonal and communication skills with a natural ability to connect with diverse clientele
• Genuine passion for luxury products and demonstrated understanding of the Diptyque brand aesthetic
• Strong sales acumen and results-oriented mindset
• Excellent presentation and grooming standards reflective of the luxury nature of the brand
• Proficiency in English; additional language skills are valued
• High school diploma or equivalent; college degree preferred
• Ability to stand for extended periods and lift up to 20 pounds

Skills

Experience

Proven experience in a luxury retail, sales, or customer service environment, preferably in the beauty, fragrance, or home goods sector. Direct experience with high-end clientele and understanding of luxury brand positioning is advantageous.

Education

High school diploma or equivalent; a college degree is preferred.

Workplace

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.