Diptyque CRM Systems Project Assistant
- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
Diptyque Paris: 6-month CRM Systems Project Assistant internship supporting global customer data and loyalty initiatives.
Role & Responsibilities
- Gather, analyse and document requirements and feedback from retail and CRM teams globally
- Participate in defining and monitoring functional and technical system evolutions
- Track and manage selected requests in coordination with external service providers
- Contribute to testing and functional validation phases for new CRM functionalities
- Prepare for and support production deployment activities
- Maintain and evolve the unified customer reference database across international markets
- Participate in integrating new customer data sources including e-commerce, events and digital partners
- Address data quality, consistency and integrity challenges within the CRM ecosystem
- Provide functional support to end-users and local teams on CRM systems matters
- Draft and maintain operational documentation including user guides and training materials
- Contribute to best practice sharing and support market teams in CRM ecosystem evolution
Qualifications
- Bachelor's degree (Bac +4/5) in Business, Commerce, IT or equivalent university programme
- Strong interest in information systems, data management and CRM strategy
- Demonstrated rigour, organizational skills, curiosity and enthusiasm
- Ability to coordinate and align multiple stakeholders around shared objectives
- Fluency in French and English (written and spoken)
- Proficiency with Microsoft Office Suite
Skills
Experience
Ideally possess initial professional experience in the luxury sector or in CRM systems environments. First-hand exposure to customer data strategies or information systems projects is advantageous.
Education
Bachelor's degree (Bac +4/5) from a business school, engineering school or equivalent university programme in IT, business administration or related discipline.
Workplace
The role is situated in Paris, Île-de-France, France.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM IT Project Intern», «CRM Systems Analyst Intern», «Technical CRM Project Coordinator», «CRM Operations Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.