Diptyque CRM Project Coordinator Intern
- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
Diptyque Paris seeks a CRM Project Coordinator Intern for six months starting January 2027. Support omnichannel campaigns, analytics, and customer engagement strategy.
Role & Responsibilities
- Manage omnichannel CRM campaigns including email, direct mail, SMS, and clienteling initiatives
- Participate in brief development and coordinate internal teams, agencies, and subsidiary offices
- Monitor content production and asset delivery timelines
- Track campaign performance results and conduct ROI analysis
- Develop strategic recommendations and presentations for internal teams and regional offices
- Implement and monitor A/B testing protocols to improve campaign KPIs
- Collaborate with internal teams and external partners on editorial and visual content development
- Support multi-country trigger strategy deployment and functional testing in campaign management platforms
- Monitor post-deployment trigger performance to ensure proper functionality
- Conduct competitive and sectorial intelligence to identify best practices and CRM innovations
Qualifications
- Bac+4 or Bac+5 education from a business school or equivalent university programme
- First internship or professional experience in a business environment
- Fluent French (written and oral)
- Proficiency with Microsoft Office Suite
- Strong organizational skills, attention to detail, and ability to work autonomously
- Solution-oriented mindset with proven ability to drive projects forward and federate multiple stakeholders
- Enthusiasm and dynamism
Skills
Experience
First internship or entry-level professional experience in a business, marketing, or customer engagement environment.
Education
Bac+4 or Bac+5 from a business school (École de Commerce) or equivalent university programme
Workplace
This position is based in Paris, Île-de-France, France.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Activation Assistant», «CRM Campaign Assistant», «Customer Engagement Project Assistant», «CRM Operations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.