- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque, the prestigious Parisian perfume and home fragrance maison founded in 1961, seeks a six-month CRM project coordinator intern to support the deployment and monitoring of omnichannel campaigns across multiple markets. The intern will manage CRM campaign execution, optimize performance metrics and ROI analysis, collaborate on content development, oversee trigger strategy deployment across territories, and conduct competitive intelligence to inform customer engagement initiatives.
Role & Responsibilities
- Manage omnichannel CRM campaigns including email, direct mail, SMS, and clienteling initiatives
- Participate in brief development and coordinate internal teams, agencies, and subsidiary offices
- Monitor content production and asset delivery timelines
- Track campaign performance results and conduct ROI analysis
- Develop strategic recommendations and presentations for internal teams and regional offices
- Implement and monitor A/B testing protocols to improve campaign KPIs
- Collaborate with internal teams and external partners on editorial and visual content development
- Support multi-country trigger strategy deployment and functional testing in campaign management platforms
- Monitor post-deployment trigger performance to ensure proper functionality
- Conduct competitive and sectorial intelligence to identify best practices and CRM innovations
Qualifications
- Bac+4 or Bac+5 education from a business school or equivalent university programme
- First internship or professional experience in a business environment
- Fluent French (written and oral)
- Proficiency with Microsoft Office Suite
- Strong organizational skills, attention to detail, and ability to work autonomously
- Solution-oriented mindset with proven ability to drive projects forward and federate multiple stakeholders
- Enthusiasm and dynamism
Skills
Experience
First internship or entry-level professional experience in a business, marketing, or customer engagement environment.
Education
Bac+4 or Bac+5 from a business school (École de Commerce) or equivalent university programme
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Activation Assistant», «CRM Campaign Assistant», «Customer Engagement Project Assistant», «CRM Operations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.