- Location
- Marienplatz 11 (View map)80331 MunichGermany
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 22, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque seeks a Counter Manager for its counter at Ludwig Beck in Munich to lead the team, deliver personalized customer experiences and drive results. The role includes responsibility for budget and KPIs, CRM and events, standards, market monitoring and recruitment support; it is a permanent contract.
Role & Responsibilities
- Deliver first-class, personalized customer service.
- Coach, provide feedback to and develop the team on a daily basis.
- Manage the budget and KPIs, and optimize business results.
- Lead CRM initiatives, customer-retention activities and in-store events.
- Ensure compliance with visual merchandising, back-office and internal-control standards.
- Monitor the local market and competitors.
- Work closely with HR on recruitment.
Qualifications
- At least 5 years of experience in premium or luxury retail.
- Strong sales and communication skills.
- Empathetic, composed and patient, with strong interpersonal skills.
- Strong customer orientation and team leadership.
- Well organized, with a structured approach to work.
- Target-oriented, resilient and able to multitask.
- Fluent in German and English.
Skills
Experience
At least 5 years of experience in premium or luxury retail.
Workplace
This position is based in Munich, Bavaria, Germany.
Explore jobs in Bavaria or in Germany.
Benefits
Bonus; comprehensive onboarding and training in Berlin; ongoing training; Deutschlandticket; one social day per year for volunteering; free products; employee discount; Corporate Benefits; Urban Sports membership; occupational pension provision.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Counter Manager», «Beauty Counter Manager», «Counter Supervisor», «Cosmetics Department Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.