Diptyque Client Advisor
- Location
- Scottsdale Arizona USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $20–23/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque seeks a Brand Ambassador in Scottsdale, Arizona to deliver luxury client experiences and drive sales through personalized service and product expertise.
Role & Responsibilities
- Greet and welcome clients throughout all areas of the store, connecting with them in genuine and meaningful ways
- Provide expert product advice and styling guidance informed by comprehensive brand and merchandise knowledge
- Enhance client experience by delivering personalized, seamless interactions and exceeding client satisfaction KPIs
- Drive sales through omnichannel and out-of-home-base selling approaches, utilizing digital tools and mobile devices to expand business
- Educate self and clients on merchandise, events, promotions, policies, and services; recommend products based on client preferences and expert knowledge
- Acquire and build client base through relationship development with new clients and retention strategies for existing clients
- Proactively utilize selling technology, CRM systems, and mobile platforms to communicate with clients and track business development
- Promote loyalty program benefits and achieve personal sales and boutique key performance indicators
- Assist with operational excellence including floor maintenance, stock management, visual merchandising, and adherence to health and safety protocols
- Complete daily opening and closing checklists and implement company policies and procedures consistently
- Partner with team members to provide exceptional client experiences and maintain positive working relationships across the organization
Qualifications
- Minimum 3 years of sales experience in luxury retail; beauty industry experience preferred
- Proven track record of driving positive customer experiences that build loyalty and deliver measurable sales results
- Strong verbal and written communication skills with excellent organizational abilities
- Passion for the beauty and fragrance industry
- Industry awareness and solid business acumen
- Demonstrated ability to work independently and take initiative in business development
- Flexibility to work a retail schedule including evenings, weekends, and holidays
Skills
Experience
Minimum 3 years of professional sales experience in a luxury retail setting; beauty and fragrance industry experience is highly valued. Candidates should demonstrate a proven ability to cultivate lasting client relationships, achieve individual and team sales objectives, and leverage both in-store and digital channels to drive business growth.
Education
High school diploma or equivalent required; post-secondary education or industry certification in beauty, fragrance, or retail management is a plus.
Workplace
The successful candidate will be located in Scottsdale, Arizona, USA, with easy access to Phoenix.
Compensation
The base compensation for this position ranges from USD 20 to USD 23 per hour.
Benefits
Competitive benefits package and bonus potential as part of total compensation.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Luxury Sales Associate», «Fragrance Consultant», «Retail Brand Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.