Diptyque Client Advisor
- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque seeks a Sales Advisor for Galeries Lafayette Haussmann in Paris. Luxury retail role with customer service, product expertise, and sales responsibility.
Role & Responsibilities
- Deliver exemplary customer service and experience through personalized consultations, creating strong customer relationships aligned with Diptyque's brand values
- Present the Diptyque universe and product collection through distinctive sales ceremonies and storytelling techniques
- Develop comprehensive product knowledge encompassing conception, materials, and maintenance to provide relevant recommendations to each client
- Contribute to boutique performance by driving sales revenue and achieving activity objectives across multiple commercial levers
- Participate in daily, weekly, and monthly reporting requirements and contribute to continuous performance monitoring
- Manage and maintain customer database through CRM tools, identifying and executing loyalty initiatives and clienteling opportunities
- Serve as an information liaison between retail direction and headquarters teams
- Ensure adherence to brand image standards by maintaining exceptional visual merchandising and retail presentation
- Oversee stock management including receiving, inventory transfers, display optimization, and inventory preparation procedures
- Execute essential operational tasks including stock control, restocking, and reserve space optimization
Qualifications
- Previous experience as a sales consultant in a demanding, client-centric luxury environment
- Fluent French and English proficiency, both written and oral, with excellent communication skills
- Demonstrated interest in art and cultural collaborations to effectively communicate brand narratives
- Proficiency with Microsoft Office Suite (Outlook for customer relationship management, Excel for reporting)
- Comfort with digital retail tools and platforms used in boutique operations
- Excellent interpersonal skills enabling strong connections with customers, team members, and headquarters staff
- Strong empathy and active listening capabilities ensuring customer service excellence
- Exceptional personal presentation and professional appearance standards
Skills
Experience
First-hand experience as a sales consultant acquired within a demanding luxury environment where the client is the priority.
Education
No specific educational qualifications stated; secondary education implied by role requirements.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Sales Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.