- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- IT & Technology Systems
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque, a luxury fragrance and home fragrance maison founded in 1961, seeks a Business Solutions Associate to support critical business applications across retail, e-commerce, finance, and supply chain operations. Reporting to the Business Solutions Manager, this role emphasizes execution, coordination, and operational support across ERP (NAV), POS, EDI, and integrated systems. The Associate will provide day-to-day user support, coordinate incident management with external vendors, drive continuous improvement initiatives, and contribute to data integrity and system reliability across the organization.
Role & Responsibilities
- Provide first-level support across core business applications (ERP, POS, EDI, and integrated systems), including inventory period closing, reconciliation, POS troubleshooting, and transaction monitoring
- Track, triage, and escalate support tickets with external vendors and internal stakeholders, ensuring timely follow-up and accountability
- Coordinate issue resolution with ERP, POS, and EDI vendors; escalate critical issues to the Business Solutions Manager as required
- Support small to medium system enhancements and initiatives, including testing, validation, and coordination for updates and process improvements
- Maintain and improve core business systems including ERP (NAV and WMS integrations), POS systems, EDI and data exchange flows, and master data (customers, vendors, items)
- Monitor system interfaces and data flows to identify anomalies; investigate root causes and coordinate resolution to ensure data accuracy across systems
- Support the Business Solutions Manager in project execution, including task coordination, progress tracking, documentation, UAT cycles, and business deployments
- Investigate recurring issues, propose improvement actions, and contribute to process optimization and system efficiency
Qualifications
- Bachelor's degree in Information Systems, Business Administration, Finance, or related field
- 2–5 years of experience in business systems, IT applications, or functional support roles
- Familiarity with ERP systems such as Microsoft Dynamics NAV or similar platforms
- Experience with retail, e-commerce, or supply chain environments is preferred
- Understanding of POS, EDI, or system integrations is preferred
Skills
Experience
2–5 years of professional experience in business systems, IT applications support, or functional business support roles. Prior exposure to retail, e-commerce, or supply chain environments is advantageous but not required.
Education
Bachelor's degree in Information Systems, Business Administration, Finance, or a closely related field.
Benefits
Competitive benefits package and bonus potential (specific benefits not detailed in posting)
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Systems Operations Associate», «Business Applications Coordinator», «ERP Support Specialist», «Operations Technology Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.