Diptyque Brand Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque is hiring a Brand Ambassador in Troy, Michigan. Deliver luxury fragrance and skincare expertise, drive boutique sales, and build meaningful client relationships.
Role & Responsibilities
- Welcome and greet clients in a warm, elevated manner and create an exceptional in-boutique experience
- Share detailed product knowledge and fragrance expertise in a personalized and inspiring manner to influence purchasing decisions
- Support omni-channel selling capabilities and actively promote the At-Your-Service loyalty program
- Recommend products thoughtfully based on individual client preferences and deep brand expertise
- Achieve individual sales targets and contribute to overall boutique performance goals
- Build and maintain a robust client base through proactive, personalized outreach and relationship development
- Utilize digital tools and CRM systems to track client preferences and execute targeted follow-up communications
- Take initiative to identify growth opportunities and expand business relationships beyond boutique transactions
- Support daily operational activities including stock rotation, visual merchandising, and boutique cleanliness standards
- Comply with company policies and procedures; execute thorough opening and closing procedures
- Collaborate with team members to deliver cohesive, exceptional service and maintain a positive, inclusive work environment
- Communicate effectively across teams and actively support collective boutique goals
Qualifications
- Minimum 3 years of retail experience, preferably within the luxury goods or prestige beauty sectors
- Strong verbal and written communication skills with ability to articulate product benefits persuasively
- Demonstrated organizational abilities and attention to detail
- Genuine passion for fragrance, beauty, skincare, and cultivating meaningful client connections
- Proficiency with digital tools, customer relationship management systems, and Microsoft Office suite
- Flexibility to work evenings, weekends, and holiday schedules as required by boutique operations
Skills
Experience
Minimum 3 years of retail experience, preferably in the luxury goods or prestige beauty sectors. A strong track record of building and maintaining client relationships and exceeding sales targets is essential.
Education
High school diploma or equivalent required; additional education in retail management, hospitality, or luxury services preferred.
Workplace
The successful candidate will be located in Troy, Michigan, USA, with easy access to Detroit.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Advisor», «Client Experience Specialist», «Boutique Associate», «Product Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.