- Location
- 3401 Dufferin Street, Unit 227 (View map)Toronto, ON M6A 2T9Canada
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Diptyque
Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.
Diptyque seeks a Brand Ambassador to cultivate and maintain client relationships through exceptional product knowledge and luxury service delivery. The successful candidate will enhance client experiences across all areas of the boutique, drive omnichannel sales, and actively build the client base through personalized engagement and strategic out-of-home selling initiatives. This role requires a minimum of three years of luxury retail sales experience, with beauty or fragrance expertise preferred.
Role & Responsibilities
- Greet and welcome clients throughout all areas of the store with genuine, meaningful connection
- Provide expert product advice and styling recommendations based on deep brand and merchandise knowledge
- Execute omnichannel and out-of-home-base selling strategies to achieve personal and boutique KPI goals
- Educate clients on merchandise, promotions, events, policies, and loyalty program benefits
- Cultivate and grow the client base through personalized relationship-building and follow-up
- Utilize digital tools, mobile devices, and store technology to communicate with clients and expand business
- Maintain selling floor, complete stock replenishment, and assist with visual merchandising
- Execute daily opening and closing checklists and uphold company policies and health and safety standards
- Support team collaboration to create a positive work environment and deliver exceptional client experiences
Qualifications
- Minimum 3 years of sales experience in luxury retail; beauty or fragrance experience strongly preferred
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable sales results
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication skills with excellent organizational abilities
- Industry awareness and demonstrated business acumen
- Passion for the beauty and fragrance industry
- Flexibility to work a retail schedule including evenings, weekends, and holidays
Skills
Experience
Minimum of three years of sales experience in the luxury retail industry, with demonstrated success in building client relationships, driving sales results, and delivering exceptional customer service. Beauty or fragrance sector experience is a strong asset.
Education
No specific formal education requirement stated; completion of secondary education or equivalent is typically expected.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Culture
Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Associate», «Fragrance Consultant», «Beauty Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.