Diptyque Brand Ambassador

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Diptyque seeks a seasonal, part-time Brand Ambassador in Williamsburg, New York, to deliver personalized customer consultations, share product knowledge, achieve sales targets, and uphold visual merchandising standards. The role also supports inventory, transactions, customer relationship building, and brand events.

Role & Responsibilities

• Represent Diptyque professionally and enthusiastically, consistently reflecting the brand’s sophisticated image and values.
• Engage customers through personalized consultations and an immersive brand experience.
• Educate customers about Diptyque’s products, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through proactive customer engagement and upselling and cross-selling.
• Maintain visual merchandising standards, displaying products attractively in accordance with brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights and communicate them to management.
• Participate in special events, promotions, and training sessions.
• Build and maintain customer relationships to foster brand loyalty.
• Perform other tasks as assigned by a manager.

Qualifications

• Experience in luxury retail, sales, or customer service, preferably in beauty, fragrance, or home goods.
• Exceptional interpersonal and communication skills, with the ability to connect with diverse clientele.
• A genuine passion for luxury products and an understanding of Diptyque’s brand aesthetic.
• Strong sales acumen and a results-oriented mindset.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Excellent presentation and grooming standards.
• Proficiency in English; additional language skills are a plus.
• High school diploma or equivalent; a college degree is preferred.
• Ability to stand for extended periods and lift up to 20 pounds.

Skills

Experience

Proven experience in luxury retail, sales, or customer service; preferably in beauty, fragrance, or home goods.

Education

High school diploma or equivalent; a college degree is preferred.

Workplace

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.