Diptyque Assistant Store Director

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Lead by example in delivering personalized service and luxury experiences that reflect Flagship Maison standards
• Develop high-value client relationships through targeted outreach, private appointments, tailored recommendations, and strategic use of CRM systems
• Analyze performance metrics with the Store Director, identify growth opportunities, and drive action plans across key retail KPIs
• Resolve complex or sensitive client matters with discretion and professional judgment
• Partner with the Store Director and corporate teams to plan and execute events, launches, private appointments, workshops, and flagship experiences
• Coordinate client outreach, staffing, inventory management, hospitality, floor flow, and post-event follow-up for all Maison activities
• Lead event execution and manage corporate gifting and corporate sales opportunities from initial consultation through fulfillment and aftercare
• Serve as the Store Director's key business partner and lead the Maison in the Store Director's absence or while supporting East Hampton operations
• Motivate and coach the team through visible floor leadership, daily briefings, timely feedback, recognition, and accountability measures
• Support recruiting, onboarding, training, and development across product knowledge, selling skills, service standards, and performance management
• Partner with the Store Director on performance management and development planning, escalating employee concerns to Human Resources when appropriate
• Oversee daily operations including opening and closing procedures, cash handling, loss prevention, and adherence to company policies
• Support inventory management, replenishment, product allocation, and stock optimization for daily business and event readiness
• Partner with the Store Director on scheduling, payroll, and coverage for daily business, peak periods, and special events
• Execute visual merchandising strategies and maintain a pristine, organized, and brand-aligned Maison environment
• Embody Diptyque's values through professional presence, product expertise, storytelling, and exemplary client and colleague interactions
• Communicate business and brand priorities clearly, maintain close alignment with the Store Director across both boutiques, and support East Hampton as needed
• Protect confidential company, employee, client, and corporate account information
• Support safety, emergency, and data privacy requirements, and partner with leadership and Human Resources to maintain a safe, respectful, and inclusive workplace

Qualifications

• Minimum 4 years of progressive retail management experience, preferably in luxury, beauty, fragrance, or hospitality sectors
• Flagship or high-volume retail store experience strongly preferred
• Strong understanding of retail KPIs and demonstrated ability to translate business insights into actionable plans
• Proven strength in clienteling, CRM systems, private appointments, and high-value client relationship management
• Experience supporting client events, brand activations, corporate gifting, or corporate sales
• Demonstrated ability to coach and develop teams, manage performance, and deliver exceptional client experiences
• Excellent communication, organizational, judgment, and time management skills
• Proficiency in Microsoft Office and comfort with point-of-sale, CRM, scheduling, and reporting systems
• Flexibility to work evenings, weekends, holidays, special events, and to support East Hampton as business needs require

Skills

Experience

A minimum of 4 years of progressive retail management experience is required, with preference for background in luxury, beauty, fragrance, or hospitality sectors. Flagship or high-volume retail store experience is strongly preferred. The ideal candidate demonstrates proven success in developing high-value client relationships, executing corporate sales initiatives, and managing teams within a sophisticated retail environment.

Education

No specific formal education requirement is stated; however, candidates with retail management certification, hospitality training, or equivalent professional credentials are viewed favorably.

Workplace

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.