Diptyque Assistant Operations Manager

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Diptyque is seeking an Assistant Operations Manager to oversee retail operations, inventory, administration, compliance, facilities, reporting and vendor and finance coordination across nine stores in Hong Kong and Macao. The role requires at least five years of relevant operations experience and is offered on a one-year contract, with strong prospects of conversion to a permanent role based on performance and business needs.

Role & Responsibilities

• Serve as the key liaison between store teams and Head Office, ensuring consistent execution of shop rules, SOPs and service standards across Hong Kong and Macao.
• Partner with Store Managers to resolve operational issues and maintain a high standard of customer experience.
• Coordinate store openings, renovations, trades, pop-ups and outposts, including administrative preparation, inventory set-up and process tracking.
• Support the Senior Retail Manager in setting, enforcing and monitoring store operating standards; lead process-improvement and SOP-optimization projects.
• Coordinate launch communications and gather store feedback for Marketing and Retail leadership.
• Support trade promotions, events and outpost execution with Marketing and store teams.
• Coordinate early-closure arrangements and landlord communications.
• Liaise with Planning and Logistics on weekly replenishment, transfer orders and delivery schedules; oversee store-side follow-up and exception handling.
• Arrange urgent orders and express deliveries at stores’ request.
• Coordinate supplier returns, shop returns and in-store transfers with Stores, Logistics and Finance.
• Support shipment coordination and stock allocation with Marketing, the Retail Manager and Logistics.
• Oversee POSM, tester and GWP inventory flow with Marketing and Logistics.
• Process stock adjustments, write-offs and item journals with Finance.
• Lead cycle and half-yearly stocktakes and batch-freshness reviews with Stores, Finance and Logistics.
• Escalate operational inventory risks, including overstock, shortages, freshness and newness execution, to Planning and Retail leadership.
• Consolidate weekly office orders across HR, Marketing and Training.
• Manage petty cash and monitor store cash flow with Finance.
• Verify attendance and follow up on promoter incentives with HR, agencies and stores.
• Administer staff purchase discounts and maintain the annual leave tracker with HR.
• Maintain YEXT and POS master data; support POS system administration and store devices with IT.
• Support Cegid development and UAT with IT and Head Office.
• Manage payment links with Finance and stores.
• Handle permit applications and shop-card production with landlords and vendors.
• Administer telecom, broadband and music-licensing contracts with IT and vendors.
• Coordinate CCTV, alarm, traffic-count and other security-equipment support with IT and vendors.
• Drive retail audits and store checklist reviews with Store Managers every six months.
• Manage annual fire-service certification, MVAC maintenance and cleaning-contract renewals.
• Coordinate ongoing store maintenance with vendors and store teams.
• Prepare weekly sales reports and retail KPI analysis for Management.
• Produce monthly traffic reports and sales-target and incentive reporting with HR and stores.
• Support report-template development and Tableau dashboard requests from Head Office and Management.
• Prepare CIC meeting materials, the Market Visit Book and ad hoc reports as required.
• Process POs, PRs and vendor invoices with Finance.
• Support retail sales-commission accruals with Finance and HR.
• Support cost accruals and maintenance budget forecasting with Finance.
• Investigate and resolve negative balances with Finance and stores.
• Maintain store lists, address records and contract archives.

Qualifications

• Experience supporting a multi-store network and working with Head Office functions.
• Strong operational ownership, with the ability to manage a high volume of store requests accurately and follow through.
• Business acumen and analytical ability; confidence with Excel and retail KPI reporting.
• A process-oriented approach, with the ability to document, train and improve SOPs.
• Clear, calm communication when working with Store Managers, landlords, vendors and senior Head Office stakeholders.
• Customer-centric, discreet and brand-appropriate when representing Diptyque with stores and mall partners.
• Proactive problem-solving, prioritization under pressure and independent follow-through.
• Detail-oriented, organized and reliable in managing compliance, cash, inventory and contractual deadlines.
• A bachelor’s degree is preferred.
• A beauty or luxury background is strongly preferred.
• Tableau experience is an advantage.

Skills

Experience

Minimum 5 years in retail operations, store operations or key-account operations.

Education

Bachelor’s degree preferred.

Workplace

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.