- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 19, 2026
About Diesel
Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.
Diesel seeks a Team Leader in London to lead sales-floor performance and deliver personalized client experiences, while managing client relationships, transactions, merchandising standards and security. The role requires previous sales experience; experience in structured fashion luxury or retail companies is a plus.
Role & Responsibilities
- Prioritize clients and their experience, with an in-depth understanding of their desires, needs and expectations.
- Welcome and assist every client, delivering an excellent in-store experience.
- Use engaging storytelling and ask thoughtful questions.
- Build authentic, long-term relationships that make each client feel the experience is tailored to them.
- Handle customer complaints effectively, consulting the line manager when necessary.
- Lead actively on the sales floor to drive individual and team objectives and take accountability for sales results.
- Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
- Demonstrate brand and product knowledge.
- Manage payments, returns, refunds, remote sales and tax-free transactions accurately and promptly.
- Maintain high standards for the shop floor and visual displays in line with company operating guidelines and stock procedures.
- Help maintain a high level of security and prevent product theft, including tagging garments and merchandise on the floor.
- Identify innovative ways to improve, stay current with fashion trends and monitor competitors.
- Develop and nurture meaningful, loyal client relationships through personal connections and CRM initiatives.
- Drive sales by understanding client desires and creating a tailored experience to achieve strong sales performance.
Qualifications
- Previous experience in sales roles.
- Experience in structured fashion luxury or retail companies is a plus.
- Passion for retail and client service, with a commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to develop within the organization; willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
Skills
Experience
Previous experience in sales roles; experience in structured fashion luxury or retail companies is a plus.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diesel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Team Leader», «Retail Team Leader», «Client Experience Team Leader», «Sales Floor Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.