Diesel Store Manager

About Diesel

Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.

Role & Responsibilities

• Understand the business strategy and implement actions to achieve sales and financial targets.
• Develop the store strategy and annual action plan, setting out expected sales and financial results.
• Communicate and track store sales and KPIs, explaining business performance.
• Review weekly schedules to ensure appropriate staffing coverage and payroll management.
• Monitor and control expenses to meet the store expense budget.
• Review monthly profit and loss reports and develop expense-control action plans as needed.
• Participate in all aspects of store operations, including recruiting and training associates, coordinating logistics, and ensuring the store is fully operational.
• Foster an inspiring environment for engagement and learning that enables employees to reach their potential.
• Recruit, develop, and manage the performance of the team.
• Ensure the team is trained in its responsibilities and focused on store objectives and strategies.
• Train the store team on new and existing policies and procedures.
• Identify employees’ strengths and development needs.
• Ensure staff are trained in customer service standards and deliver an excellent customer experience.
• Maintain high standards in clienteling processes.
• Lead and follow up on the clienteling program, ensuring sales professionals develop and re-engage long-term clients.
• Develop and grow the existing customer database.
• Ensure CRM delivery meets company standards.
• Work with the direct supervisor and store team to resolve customer issues to customers’ satisfaction.
• Apply Home Office store operations policies and procedures to maximize efficiency and protect business integrity.
• Use scheduling tools to manage floor coverage efficiently and maintain high productivity.
• Manage store headcount and payroll budgets in line with company allocations.
• Use available tools and proactively plan schedules to maximize business potential.
• Maintain a clean, organized, and well-kept store that supports efficient operations and a comfortable shopping experience.
• Ensure POS transactions are accurate and follow cash-handling and banking procedures.
• Ensure all staff are trained to handle POS transactions.
• Adhere to banking and accounting policies.
• Lead and monitor merchandise standards in line with company direction.
• Analyze business and product reports daily, weekly, and monthly, and respond to business or merchandising changes.
• Manage slow- and best-selling products in collaboration with the company to address the store’s commercial needs.
• Partner with the visual associate to manage merchandising effectively and maximize sales.
• Implement visual standards and guidelines, including criteria and quantities, and maintain product and display presentations accordingly.

Qualifications

• At least 5 years of experience in retail management or a related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficiency with Microsoft Office Suite or related software.
• Retail, luxury retail, or service-oriented organization experience preferred.
• Strong project management skills and the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early or late shifts as needed.
• An existing client book preferred.
• Financial management experience.
• Demonstrated ethical conduct and the ability to lead by example.
• Learning orientation and the ability to train and teach.
• Performance management capability.
• Leadership skills and comfort with difficult conversations.
• Elevated market awareness and networking skills.
• Must be legally authorized to work in the United States and able to provide proof of employment eligibility upon request.

Skills

Experience

At least 5 years in retail management or a related role.

Compensation

The base compensation for this position ranges from USD 90,000 to USD 100,000 per annum.

Culture

Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.