Diesel Senior Client Advisor
- Location
- ManchesterEnglandUK
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 12, 2026
About Diesel
Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.
Diesel seeks Senior Client Advisor in Manchester Trafford. Lead luxury retail sales, mentor team, drive results through exceptional client relationships.
Role & Responsibilities
- Transform each client interaction into a memorable experience by delivering consistently high customer satisfaction
- Cultivate authentic, long-term relationships with clients through personalized engagement and CRM initiatives
- Demonstrate active leadership on the selling floor to drive individual and team sales objectives whilst maintaining accountability for results
- Provide specialized customer service by creating emotionally enriched relationships and understanding client desires to develop hand-crafted experiences
- Take initiative to acquire new customers whilst ensuring clients are never judged by appearance
- Mentor colleagues by proactively offering insights and best practices, instilling a sense of belonging and forward-thinking mindset
- Serve as a role model by performing customer service duties exemplarily, including implementation of customer service skill assessments and organizational tools
- Continuously analyze and enhance personal customer service practices to maintain excellence
- Develop and execute a personal sales plan to achieve and exceed predefined targets whilst monitoring performance
- Extend workplace communication through supervision and education to foster a positive team environment
Qualifications
- Previous experience in luxury retail environments
- Proven track record of successful sales generation and client relationship development
- Results-driven mindset with demonstrated customer-focused orientation
- Master-level storytelling ability and skill in asking engaging, qualifying questions
- In-depth knowledge of luxury client desires, needs, and expectations
- Strong written and verbal communication skills across multiple channels (email, SMS, in-person)
- Proficiency with MS Word, Excel, and Outlook
Skills
Experience
Previous experience in luxury retail, with a proven track record in sales generation and client relationship building. Demonstrated ability to mentor peers and lead on the selling floor.
Workplace
This position is based in Manchester, England, UK.
Culture
Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diesel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Specialist», «Senior Sales Advisor», «Luxury Retail Consultant», «Premium Client Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.