Diesel Senior Client Advisor
Diesel seeks a Senior Client Advisor in Ashford, UK — lead sales, clienteling and mentorship at Diesel's Ashford store.
Overview
Diesel is an internationally recognised premium casual fashion house renowned for its denim heritage, irreverent creativity and trend-setting approach. As part of the OTB (Only The Brave) group, Diesel operates a global retail network and positions itself as an alternative luxury brand that blends youthful energy with premium product craftsmanship.
Role & Responsibilities
- Deliver exceptional, emotionally engaging client experiences and convert interactions into measurable customer satisfaction and sales.
- Build and nurture long-term client relationships through personalised clienteling and CRM-driven outreach.
- Drive personal and store sales performance by understanding client needs, tailoring product recommendations and achieving predefined targets.
- Demonstrate visible leadership on the selling floor: set standards, coach colleagues and model best-practice service behaviours.
- Mentor and develop fellow advisors through feedback, supervision and informal training to foster a positive, collaborative team culture.
- Implement and maintain customer service processes and tools, analyse service practices and identify opportunities to improve performance.
- Proactively acquire new customers without bias and contribute to store operations and internal communication to ensure a cohesive workplace climate.
Qualifications
- Previous experience in luxury or premium retail with demonstrable client development and sales achievements.
- Proven track record of meeting or exceeding individual sales targets and contributing to team results.
- Strong verbal and written communication skills across in-person, email and SMS channels.
- Familiarity with CRM processes and initiatives to manage and grow client relationships.
- Proficient computer literacy, specifically MS Word, Excel and Outlook.
- High attention to detail, customer-centric mindset and professional presentation.
- Demonstrated leadership or mentoring capability on the retail floor.
Skills
Experience
Proven commercial experience in luxury or premium retail with a demonstrable history of client acquisition, retention and consistent sales performance; experience coaching or mentoring peers is desirable. (No specific tenure was specified in the source.)
Education
High school diploma or equivalent; vocational training or certificated courses in retail, fashion, sales or a related discipline preferred.
Workplace
The role is situated in Ashford, Kent, UK — conveniently close to London. There are currently 5 open positions in Ashford on Cerulean. Within Kent, Cerulean currently features 9 open roles. Across UK, Cerulean lists 570 open roles — 19 of them newly added.
Culture
Diesel cultivates a bold, creative and irreverent culture rooted in its denim heritage and premium-casual identity. The retail environment is fast-paced and client-focused, rewarding authenticity, initiative and collaborative leadership; career progression is often available within the broader OTB group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.