Diesel Sales Advisor
Diesel — Client Advisor, Flagship Store Milan San Babila. Deliver premium client experiences and drive sales. Italian & English required.
Overview
Diesel is an internationally recognised premium casual-wear brand renowned for its pioneering denim heritage and irreverent aesthetic. Part of the OTB (Only The Brave) group, Diesel operates a global retail network and positions itself as an alternative to established luxury houses, combining strong brand identity with ambitious retail and experiential initiatives.
Role & Responsibilities
- Deliver an outstanding, client-centric in‑store experience by understanding client needs and tailoring personalised service.
- Welcome and assist clients at all touchpoints, employing consultative storytelling and engaging questioning techniques to guide purchase decisions.
- Develop and maintain long-term client relationships through proactive clienteling and CRM initiatives.
- Drive individual and team sales performance, meet KPIs and maximise sales through cross-selling and upselling.
- Demonstrate thorough brand and product knowledge to advise clients on fit, styling and product heritage.
- Maintain high standards of visual merchandising and shop floor presentation in line with company operational guidelines.
- Follow stock and security procedures, including tagging and loss-prevention measures, and escalate customer complaints appropriately.
- Contribute ideas to improve the customer journey and remain informed about market trends and competitor activity.
Qualifications
- Previous experience in retail sales; experience within structured luxury or premium fashion retailers is strongly preferred.
- Excellent client-service orientation with a commercial mindset and strong interpersonal skills.
- Proven communication skills and emotional intelligence to manage client relationships and resolve issues.
- Digitally aware and comfortable using CRM tools and new ways of working.
- Demonstrates decision making, strategic thinking, financial awareness, innovation, customer focus and execution orientation.
- Willingness to grow within the organisation; flexibility to relocate is a plus.
Skills
Experience
Previous experience in retail sales is required; prior experience within structured luxury, premium fashion, or flagship store environments is desirable.
Education
High school diploma or equivalent; vocational qualification in retail, fashion or a related discipline preferred.
Workplace
The role is situated in Milan, Lombardy, Italy. There are currently 541 open positions in Milan on Cerulean, with 11 added recently. Within Lombardy, Cerulean currently features 564 open roles, including 11 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.
Benefits
Competitive commissions system; development opportunities across Diesel and the OTB Group store network in Italy and abroad; generous employee discount on Diesel and OTB brands; lunch vouchers for each working day; young, dynamic team; highly inclusive working environment.
Culture
Diesel fosters a creative, fast‑paced retail culture rooted in authenticity and innovation. As part of the OTB Group, the brand emphasises development, diversity and a collaborative environment where strong performance is recognised and internal mobility is encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.