- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 29, 2026
About Diesel
Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.
The Client Advisor at Diesel’s London Selfridges location delivers personalised client experiences, builds lasting relationships and drives individual and team sales performance. The role also covers cross-selling, accurate transaction processing, shop-floor standards, stock procedures and security.
Role & Responsibilities
- Welcome and assist each client, delivering an excellent in-store experience.
- Understand clients’ desires, needs and expectations, and put their experience first.
- Use storytelling and engaging questions to create an authentic, personalised client experience and build lasting relationships.
- Handle customer complaints effectively, liaising with the line manager when necessary.
- Demonstrate active leadership on the sales floor, drive individual and team objectives, and take accountability for sales results.
- Cross-sell across departments to maximise sales opportunities and achieve individual sales targets and KPIs.
- Demonstrate brand and product knowledge.
- Process payments, returns, refunds, remote sales and tax-free transactions accurately and punctually.
- Maintain high standards across the shop floor and visual displays, following company operational guidelines and stock procedures.
- Support security on the shop floor and help prevent product theft, including tagging garments and merchandise.
- Identify innovative ways to improve, and stay current with fashion trends and competitors.
- Develop loyal client relationships through personal connections and CRM initiatives.
- Drive sales by understanding client desires and creating a tailored experience to achieve strong sales performance.
Qualifications
- Previous experience in sales roles.
- Experience in structured fashion luxury or retail companies is a plus.
- Passion for retail and client service, with a commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to grow within the organisation; willingness to relocate is a plus.
- Digital awareness and openness to new ways of working.
Skills
Experience
Previous experience in sales roles; experience in structured fashion luxury or retail companies is a plus.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.