Diesel Retail Team Leader

About Diesel

Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.

Role & Responsibilities

• Lead the team on the sales floor or in the department, creating personalised client experiences that support individual and team objectives.
• Achieve commercial targets through effective team organisation and product management.
• Improve commercial performance through product expertise, analysis of sales and stock figures, product rotation, and supervision of replenishment and visual equipment.
• Lead a high-performing, service-oriented client-facing team.
• Coach and provide feedback to the team to ensure clients receive a high standard of service.
• Drive the in-store digital experience and use digital resources to communicate when face-to-face interaction is not possible.
• Empower, develop and motivate the team, working alongside colleagues to deliver results through an elevated customer experience.
• Execute the strategic business plan and drive incremental sales through cross-functional partners and marketing opportunities.
• Build a client book by establishing relationships that generate additional store traffic and client engagement.
• Foster a long-term, authentic bond with colleagues through growth, respectful listening and inclusion.
• Support the Store Manager in implementing store strategy to achieve strong sales performance by understanding client preferences and delivering a personalised 360-degree experience.
• Contribute to developing and implementing business action plans to increase sales across product categories and client-tier segments.
• Demonstrate strong sales and self-leadership through active selling-floor presence, specialised customer service, meaningful client relationships and CRM initiatives.
• Ensure effective floor-level clienteling, display, merchandising, cleanliness and grooming, taking action to resolve issues.
• Build and maintain relationships with fellow advisors, fostering belonging and a positive, passionate and forward-thinking mindset.

Qualifications

• Previous experience in fashion or luxury retail.
• Experience training, empowering and motivating a team.
• Results-driven and customer-focused approach.
• Strong communication skills across verbal, in-person, email and SMS channels.
• Strong attention to detail.

Skills

Culture

Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.