Diesel Retail Team Leader

About Diesel

Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.

Role & Responsibilities

• Lead the team on the sales floor or in the department, creating personalized client experiences and driving individual and team objectives.
• Achieve commercial targets through effective team organization and product management.
• Improve commercial performance through product knowledge, numerical analysis of sales and stock, product rotation, and supervision of replenishment and visual equipment.
• Lead a high-performing, service-oriented client-facing team.
• Coach the team and provide feedback to ensure clients receive a high standard of experience.
• Drive the in-store digital experience and use digital resources to communicate when face-to-face contact is not possible.
• Empower, develop, motivate, and work alongside the team to deliver results through an elevated customer experience.
• Execute the strategic business plan and generate incremental sales through cross-functional partners and marketing opportunities.
• Build a client book by establishing client relationships that drive additional traffic and engagement.
• Foster colleagues’ growth and build authentic, long-term relationships through respectful and inclusive listening.
• Support the Store Manager in delivering store strategy and sales performance by understanding client desires and creating a personalized 360-degree client experience.
• Contribute to the development and implementation of business action plans to enhance sales across product categories and client-tier segments.
• Demonstrate strong sales and self-leadership on the sales floor, providing specialized customer service and developing meaningful, loyal client relationships through CRM initiatives.
• Ensure effective floor-level clienteling, display, merchandising, cleanliness, and grooming, taking action to resolve problems with positive outcomes.
• Build and maintain relationships with fellow advisors, fostering belonging and a positive, passionate, forward-thinking mindset.

Qualifications

• Previous experience in fashion or luxury retail.
• Experience training, empowering, and motivating a team.
• Results-driven and customer-focused approach.
• Strong communication skills across in-person, verbal, email, and SMS channels.
• Strong attention to detail.
• High integrity and the ability to lead by example.
• Ownership, resilience, authenticity, and courage in putting forward ideas.
• Client-first mindset and in-depth knowledge of client desires, needs, and expectations.
• Strong storytelling and engaging-questioning skills.
• Innovative thinking about improving and creating tangible value for clients.

Skills

Culture

Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.