Diesel Customer Service Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €28,000–32,000/year
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Diesel
Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.
Diesel seeks an experienced Customer Service Specialist to join the European Wholesale Customer Service team at the Breganze headquarters. The successful candidate will manage the customer portfolio, monitor order fulfillment from insertion through delivery, and provide operational support to customers while coordinating with the sales network across the territory. This role bridges customer relations, logistics, finance, and internal operations to ensure seamless service delivery and customer satisfaction.
Role & Responsibilities
- Oversee the entire order fulfillment process to ensure efficient and timely delivery in accordance with guidelines and quality standards
- Handle product quality and delivery reports by liaising with logistics and production departments
- Manage customer returns and credit notes, coordinating with management control to align with budget expectations
- Actively engage with the Finance department regarding credit management and billing activities
- Maintain continuous and thorough communication channels with customers, sales teams, and cross-functional business units
- Address all customer and colleague inquiries, issues, and requests with promptness and the highest level of service efficiency
- Collaborate actively with credit control, logistics, management control, and sales departments to ensure operational alignment
Qualifications
- Minimum 3 years of professional experience in similar customer service or account management roles
- Excellent knowledge of English and Italian
- Strong communication and interpersonal skills
- Advanced proficiency with Microsoft Office, particularly Excel
- Organizational skills and precision with a results-oriented approach
Skills
Experience
3+ years of previous experience in similar roles, preferably within the fashion or luxury industry, demonstrating proficiency in customer service, order management, and cross-functional coordination.
Education
Not specified
Workplace
This position is based in Breganze, Veneto, Italy, within easy reach of Vicenza.
Compensation
The base compensation for this position ranges from EUR 28,000 to EUR 32,000 per annum.
Benefits
Variable incentive plan, employee discount on Diesel and OTB group brands, company canteen, full-time contract
Culture
Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diesel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Wholesale Account Coordinator», «Customer Support Associate», «Order Management Specialist», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.