Diesel Client Advisor

About Diesel

Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.

Role & Responsibilities

• Welcome and assist each client, providing an exceptional in-store experience and demonstrating mastery of brand storytelling and consultative questioning
• Develop and nurture meaningful, long-term client relationships through personal connections and CRM-driven initiatives, positioning the client at the center of every decision
• Drive individual and team sales objectives through active floor leadership, proactive cross-selling across all departments, and achievement of individual sales targets and KPIs
• Demonstrate comprehensive brand and product knowledge, maintaining awareness of fashion trends, competitor offerings, and innovative approaches to client experience
• Maintain shop floor standards and visual displays in accordance with company operational guidelines and stock procedures, ensuring high levels of merchandising excellence
• Handle customer complaints effectively and professionally, liaising with line management when necessary to ensure resolution
• Contribute to store security by preventing product loss, including garment tagging and floor merchandise management
• Manage and process transactions, maintaining accuracy in point-of-sale operations and ensuring compliance with all operational protocols

Qualifications

• Previous experience in sales roles, preferably within luxury or structured fashion retail environments
• Excellent understanding of the luxury sector and demonstrated product sensitivity
• Strong communication and interpersonal skills with the ability to build authentic client relationships
• Demonstrated competency in decision-making, strategic thinking, customer focus, and execution
• Digital awareness and openness to new working methodologies and technologies
• Willingness to evolve within the organization; openness to relocation is advantageous

Skills

Experience

Previous experience in sales roles is preferred. Experience within structured fashion, luxury, or retail companies is advantageous. The role is open to candidates with varying levels of seniority; final positioning will be determined based on individual expertise, capabilities, and depth of responsibility.

Education

Secondary education or equivalent required; further fashion, retail management, or luxury studies are advantageous.

Workplace

Compensation

The base compensation for this position ranges from EUR 23284.38 to EUR 25015.76 per annum.

Benefits

Full-time contract; performance-based commissions on concession sales (0.6–1.8% of individual sales); generous employee discount on Diesel and OTB group brands; development opportunities across the Diesel and OTB group store network in Italy and internationally; lunch vouchers provided for each working day; inclusive, dynamic working environment

Culture

Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.