Diesel Client Advisor

About Diesel

Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.

Role & Responsibilities

• Prioritize the client and their experience, with in-depth knowledge of clients’ desires, needs and expectations.
• Welcome and assist each client, providing an excellent in-store experience at all times.
• Use storytelling and engaging questions to connect with clients.
• Build authentic, long-term client relationships by making each experience feel personal.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Demonstrate active leadership on the sales floor to drive individual and team objectives and take accountability for sales results.
• Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Demonstrate brand and product knowledge.
• Manage payment operations, including returns, refunds, remote sales and tax-free transactions, punctually and accurately.
• Maintain high standards across the shop floor and visual displays, in line with company operating guidelines and stock procedures.
• Help maintain a high level of security and prevent product theft, including tagging garments and merchandise on the floor.
• Identify innovative improvements and new ways of working, and stay up to date with fashion trends and competitors.
• Develop loyal client relationships through personal connections and CRM initiatives.
• Drive sales by understanding client desires and creating a tailored experience that supports strong sales performance.

Qualifications

• Previous experience in sales; experience with structured luxury fashion or retail companies is an asset.
• Passion for retail and customer service, with a commercial mindset.
• Excellent knowledge of the luxury sector and product sensibilities.
• Strong communication skills.
• Willingness to grow within the organization; willingness to relocate is a plus.
• Digital awareness and openness to new ways of working.
• Passion for premium denim and Diesel culture, with the ability to represent the brand as an ambassador.
• Fluency in English and Spanish; knowledge of a third language is a plus.
• Strong competencies in decision-making, strategic thinking, financial acumen, innovation, customer focus and execution.
• Commitment to collaboration, trust and courage.

Skills

Experience

Previous experience in sales roles; experience in structured luxury fashion or retail companies is an asset.

Benefits

Competitive pay and incentive system; development opportunities within the Diesel and OTB Group store network in Spain and abroad; employee discount on Diesel items; inclusive working environment; dynamic team.

Culture

Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.